Lead-Client Operations

4 weeks ago


Bengaluru, India Infosys Full time
Responsibilities Customer Service Delivery into US retirement services•Must have sound understanding of US retirement services industry, with deeper knowledge in one or more of the following areas: Compliance Testing, APRS, Form5500, Core Operations, Determination Services, Conversions and Deconversions, Reconciliations, Fund reporting services etc.•Should have handled 150-200 member teams in the past•Good communication skills with ability to collaborate successfully with operations teams, internal support teams and client business teams to drive the best outcomes•Well versed with P&L for the account/s and able to identify and leverage key metrics•Able to drive continuous business improvement/transformation initiatives•A hands-on leader with high team management abilities and willingness to learn fast Roles & responsibilities:•Responsible for managing customer service operations at offshore, thereby taking ownership of SLAs, risk and compliance•Manage large teams across one or more locations•Drive continuous business improvement/transformation initiatives, by identifying opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, staff utilization etc.•Manage the financial and business metrics account, in order to meet / exceed internal financial goals •Drive training and development initiatives for the team, in order to ensure development of competency across domain, operations and behavioral areas•Support business development activities by contributing to RFI / RFP responses / client presentations etc. as and when needed Technical requirements•Proficient in MS Excel and PowerPoint Any other skills•Ability and willingness to learn and adopt to new situations•Flexibility and go-getter attitude Educational Requirements Bachelor Of Technology (Integrated)

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