Client Operations Intern

3 weeks ago


Bengaluru Karnataka, India Troopod Full time

**Client Ops Intern**

We are seeking a highly organized and detail-oriented Client Operations Specialist to join our dynamic team. The Client Operations Specialist will play a crucial role in optimizing client satisfaction by managing client onboarding, addressing inquiries, and ensuring efficient resolution of issues.

**Details regarding the profile**

**Location**: HSR Bengaluru [Remote Works but In-Office preferred]

**Qualification**: Previous experience in Client Operations

**Duration**:3 - 6 months

**Timings**:40-50 hrs per week [6D]

**Roles & Responsibilities**
- Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.
- Communicate proactively with clients to share updates, gather feedback, and address concerns.
- Collaborate with the internal tech team to gather and share necessary information and resources for client integration.
- Contacting clients to get content requirements and implementation of the same after working with the design team.
- Maintain accurate and up-to-date client records including making databases, client business performance analysis and setting up of dashboards
- Generate regular reports on client interactions, feedback, and issue resolution.
- Should be ready to perform any Ad-hoc requirements from the Troopod Team.
- Act as a representative in meetings with C-suite executives, shadowing the business and compiling comprehensive meeting summaries and distributing timely MOMs (Minutes of Meetings) to ensure accurate documentation and follow-up on action items.
- Efficiently handle deadlines and oversee the organization of collaterals for both clients and internal teams.

**Core Requirements**
- Excellent communication and interpersonal skills.
- Should be able to speak a minimum of 2 languages. Preference is given to English and Hindi.
- Prior experience with design tools such as Canva, G-suite, etc.
- Understanding of e-commerce landscape and e-commerce terms
- Understanding platforms like google analytics and mix panel along with basic technology and design is an add on.
- Team player demonstrating a collaborative and cooperative attitude

**About Us In the realm of D2C, 98% of users abandon website without completing a single purchase i.e. Only 2 in 100 users makes a purchase**

While D2C brands invest heavily in optimizing marketing strategies, the on-platform experience remains a critical factor in closing this conversion gap

Presently, the on-platform experience of D2C brands is far from ideal, and enhancing this experience is a highly labor-intensive, time consuming & costly process.

And Most of the time, it doesn’t lead to desirable outcomes.

**This is where Troopod comes in, Troopod empowers D2C brands to Personalize and Enhance their online shopping experience for Optimal Conversions.**

D2C Brands can seamlessly integrate Troopod, and transform their product pages into modern, mobile-optimized TrooPages that convert, without any technical effort.
- 50+ Top D2C Brands of India like Bombay Shaving Company, Mokobara, Perfora, Solethreads, mCaffeine are growing their website conversion rate by upto 150% with Troopod _

**Our Backers**

We are backed by Razorpay, Kunal Shah[CRED], Sumit Gupta[CoinDCX], Ankit Nagori[Eatfit], Akshay Chaturvedi[LeverageEdu] & other marquee investors

**Job Type**: Internship

**Salary**: ₹5,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9945071818



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