Seller Support Role, Mumbai

3 months ago


Mumbai, India Lumina Datamatics Full time
Position/ Job Title: Seller Support Role

Key Requirements:

Excellent verbal and written communication skills.Web research skillsAbility to work under pressure and deliver under tight deadlines.Good analytical skillsFlexible to work in Rotational as well as US ShiftsSound awareness of online retail

Preferred:

Intermediate Excel Skills – Conditional formulas, Pivot tableFamiliarity e-retail and Marketplace eco system

Qualifications:

The candidate would handle tickets and cases related (but not limited) to Pricing issues, seller suspensions, late shipment issues, etc.Chat (via chat screen, email, CRM) with client to find resolution for complex issue or to escalate an issueShould be willing to work in Indian & US shifts and Indian holidays (as and when requested by client/Team management)Experience in implanting Row Level Security (RLS)Works with multiple technology applications and featured tools to resolve Seller/Partner issues.Work in excel. Maintain trackers and prepare EOD report.Knowledge of JIRA, Confluence and Salesforce an added advantage.

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