Customer Support Associate

6 months ago

Mumbai, India Nivoda Full time

Designation: Customer Support Associate-
- Location: BKC, Mumbai (Hybrid)-
- Shift Timing: 10 am to 7 pm (9 hours)- Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you

**About Nivoda**

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 200+ internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:

- Take care of all Global Suppliers who are already listing their stock on Nivoda
- Supporting suppliers by providing quick, honest advice and confident and clear responses
- Supporting global operations team by getting quick answers from the suppliers by following up with them
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
- Keep Suppliers well informed of changes to their orders, deliveries, returns
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience

**What you'll need**:

- Mumbai based, fluent English speaker
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively.
- Comfortable to work in rotational shifts.

**What you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Generous holiday entitlement

  • Customer Support Associate

    4 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT CompanyRole DescriptionThis is a full-time on-site role for a Customer Support Associate . The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO...

  • Customer support associate

    2 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT CompanyRole DescriptionThis is a full-time on-site role for a Customer Support Associate. The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO 3...

  • Customer Support Associate

    5 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT Company Role DescriptionThis is a full-time on-site role for a Customer Support Associate . The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO 3LPA...

  • Customer Support Associate

    5 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT Company Role DescriptionThis is a full-time on-site role for a Customer Support Associate . The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO 3LPA...

  • Customer Support Associate

    2 weeks ago

    mumbai, India Pilgrim Full time

    About Us Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Customer Support Associate

    2 weeks ago

    Mumbai, India Pilgrim Full time

    About UsFounded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Customer Support Associate

    2 weeks ago

    mumbai, India Pilgrim Full time

    About UsFounded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Customer Support Associate

    4 weeks ago

    Mumbai, Maharashtra, India FLY Consulting Services Full time

    Welcome to FLY Consulting Services, where we're eager to find dedicated and skilled professionals to join our team.This is a 100% free job opening, and we're excited to share the details with you.We're looking for individuals who can start immediately, with a focus on excellent English communication skills and a willingness to learn.The ideal candidate will...

  • Customer Support Associate

    6 months ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to...

  • Customer Support Associate

    2 weeks ago

    Mumbai, India Pilgrim Full time

    About Us Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Customer Support Associate

    2 weeks ago

    Mumbai, India Pilgrim Full time

    About Us Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Customer Support Associate

    2 weeks ago

    Mumbai, India Pilgrim Full time

    About Us Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to...

  • Customer Support Associate

    5 months ago

    Mumbai, India HTD Resources Full time

    **Designation-Customer Support Associate (CSA).** **Location: Chandivali (Mumbai)** **Only Graduates** Job Profile - Have to resolute customers query over chat Shift Timing Male/Females Day Shift 8 am to 8 PM (Any 9hrs) Rotational Week Off. **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹21,700.00 per month **Education**: - Bachelor's...

  • Customer Support Executive

    5 months ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    6 months ago

    Mumbai, India fork media Full time

    **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Contacting customers to give them...

  • Customer Support Associate

    6 months ago

    Mumbai, India Triedge Solution Full time

    Position**:Customer Support Associate** Stipend: 12000- 25000 Monthly Location: Mumbai Roles and Responsibility: - Selected intern's day-to-day responsibilities include: 1. Handle live chat support between 12 pm to 9 pm from the office 2. Handle live chat support for a technical SaaS product 4. Take a product demo over an audio call Who can apply: 1....

  • Customer Support Associate

    6 days ago

    Mumbai City, Mumbai, India Aviin Jobs Services Full time

    DescriptionWe are seeking a highly motivated Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional support to our customers. This is an exciting opportunity for someone who is looking to kickstart their career in customer support.ResponsibilitiesProvide exceptional customer service via phone,...

  • Customer Support Associate

    6 months ago

    Navi Mumbai, India Qcentrio Full time

    We have a urgent open position for our MNC client, Job Title**:Senior/Associate Customer Support Representative - Internet Services** Job Type**:Full-Time Employment** Company & Payroll**:Reputed MNC** Job Location**:Airoli, Navi Mumbai, Maharashtra 400708** Shift Type**:Night Shift (Work from Office)** **Travel Support**: - **1-Way cab service...

  • Customer Support Associate

    4 weeks ago

    Mumbai, Maharashtra, India TalentEdge Recruitment Consultants Full time

    We are seeking a skilled Customer Support Associate to join our team at TalentEdge Recruitment Consultants. This role is ideal for individuals with a passion for delivering exceptional customer experiences.Key Responsibilities:Provide timely and accurate information to customers through various channels, including phone, email, and chat.Investigate and...

  • Senior Customer support Associate

    6 days ago

    Mumbai City, Mumbai, India ExcelTech Computers Pte Ltd Full time

    DescriptionWe are seeking a highly skilled Senior Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met in a timely and efficient manner.ResponsibilitiesResponding to customer inquiries via phone, email, and...