Seller Support Associate
7 months ago
**Responsibilities**:
- Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner
- Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Communicating effectively, empathetically, and in a professional manner with the customer
- Maintaining records, reports and other correspondence to measure customer satisfaction
- Managing payments, delivery and of customers orders whenever needed
- Support other verticals and departments for day-to-day co-ordinations.
- Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.
**Educational Qualification**:Any Graduate Degree
**Skills required**:
**Excellent communication skills - Must**
Proven interpersonal skills
Conflict and problem-solving ability
Multi-tasking and proficient in Microsoft office
Customer service experience in e-commerce set up - will be an added advantage
Pay: ₹15,000.00 - ₹28,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Seller Support: 2 years (preferred)
- Customer support: 2 years (preferred)
- Cold calling: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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