Patient Coordinator

7 days ago


Gurugram, India Instalimb, Inc. Full time

 Overview:

  • Coordinate patients as contact window from production start

○Fixing the appointments and schedule with patients

○Call patients before the accommodation day to verify the appointment

○Communication with patients/visitors directly by referring inquiries

  • Receptionist Operation

○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

●   Customer support operation

○ Answering the patient concern

○ Communication with the related department and obtaining solutions for a technical concern from the patient.

○   Providing solutions and answers to patients in accordance with their questions. 

●   Customer success operation

○   Boosting lifetime customer value and annual recurring revenue.

○   Inspiring customer loyalty and retention.

○   Reducing churn



Requirements

  • Must have a Bachelor's Degree (any related course)
  • At Least 2 years of Customer Service Experience including management of payment 
  • Strong verbal and written communication skills & Self-motivated, self-disciplined
  • Available telecommunications system, familiarity with relevant software and tools for travel reservations and banking tasks is desirable
  • Strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems
  • Experience in handling Receptionist tasks
  • Should be customer centered and possess professionalism and confidentiality
  • With experience, sales are a plus.



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