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Patient Coordinator

3 months ago

Gurugram, India Instalimb, Inc. Full time
Job Description

 Overview:

  • Coordinate patients as contact window from production start

○Fixing the appointments and schedule with patients

○Call patients before the accommodation day to verify the appointment

○Communication with patients/visitors directly by referring inquiries

  • Receptionist Operation

○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

●   Customer support operation

○ Answering the patient concern

○ Communication with the related department and obtaining solutions for a technical concern from the patient.

○   Providing solutions and answers to patients in accordance with their questions. 

●   Customer success operation

○   Boosting lifetime customer value and annual recurring revenue.

○   Inspiring customer loyalty and retention.

○   Reducing churn



Requirements

  • Must have a Bachelor's Degree (any related course)
  • At Least 2 years of Customer Service Experience including management of payment 
  • Strong verbal and written communication skills & Self-motivated, self-disciplined
  • Available telecommunications system, familiarity with relevant software and tools for travel reservations and banking tasks is desirable
  • Strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems
  • Experience in handling Receptionist tasks
  • Should be customer centered and possess professionalism and confidentiality
  • With experience, sales are a plus.


Requirements
Must have a Bachelor's Degree (any related course) At Least 2 years of Customer Service Experience including management of payment Strong verbal and written communication skills & Self-motivated, self-disciplined Available telecommunications system, familiarity with relevant software and tools for travel reservations and banking tasks is desirable Strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems Experience in handling Receptionist tasks Should be customer centered and possess professionalism and confidentiality With experience, sales are a plus.