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IND Contact Center Representative I
1 month ago
Job Title- Contact Centre Representative I
Solution Line- ECC
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
Cab Facility- Yes
Shift Time – Rotational
People Manager role: No
Required education and certifications critical for the role-
Graduate (Except technical graduates)
Required years of experience –
0-6 year of relevant experience
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
GENERAL DESCRIPTION OF ROLE:
In addition to the core responsibilities, the Colleague will have a specific focus depending on the business area: the colleague is responsible for supporting employees with questions or queries about their Benefits options/choices, questions and queries on their records and information.
JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role):
The Colleague provides comprehensive telephone, email and webchat support directly to clients by:
SKILLS ‐
Team player, who can work with tight deadlines. Strong communication skills, both verbal and written. Strong attention to detail and commitment to provide ongoing quality. Good understanding of Word and Excel. Aon Impact Model (AIM) expectations High school graduation required. Experience working in Customer Service preferable.HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it
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