Avaya Contact Center Design Professional Gurgaon

5 days ago


Gurugram Haryana, India Sampoorna Computer People Full time

**Job Summary**
- Experience:

5 - 14 Years
Location:

Gurgaon
- Designation:

Avaya Contact Center Design Professional Gurgaon
Degree:

BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
- Educational Level:

Graduate/Bachelors
Industrial Type:

IT-Software/Software Services
Functional Area:

IT Software - Network Administration / Security
Key Skills:

Avaya Contact Center
Job Post Date:

Friday, April 5, 2024

**Company Description**
- Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
- Their principal activities include:

Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
- Specialties: Telephony, Networking, Cloud Services, Unified Communications
- KEY PURPOSE OF ROLE
- This role would be the primary technical interface to the internal and external teams and customer for reviewing and supporting all the major solution designs associated with Avaya platform
- The person should assists with analysis of technical problems and identifies and prioritizes resolutions based on business needs.
- This role should be able to mentor and provide knowledge transfers to other team members with latest product transformations and platform updates
- Responsible for solutioning complex designs of all major Avaya platform technologies involving requirements of in-bound and out-bound contact center and IP telephony
- Should get involved into team augmentation activities which involves hiring right talent on board, training the existing talent.
- Support TDM’s for project related activities to the design, configuration, management of telecom equipment and systems for in-bound and out-bound Contact Center, telephony technology (Avaya)
- Should help the Quality team in achieving better RFT’s.
- Technical Skills
- Should be expert with designing and implementation of multiple product subsets of Avaya /CC portfolios which includes Avaya Aura CM, CC Elite, NGCC, AES, CMS, MM, Voice Portal
- Should possess thorough knowledge w.r.t Contact center VDN/Vector programming, Complex/Simplex Routing methodologies
- Deep-dive design understanding levels of Avaya Aura/UC architecture in-line with the recent platform updates.



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