Team Leader

2 months ago

Khopoli, India AccorHotel Full time

PrimeFunction:

 

  • Optimizeswork productivity by effectively scheduling and allocating allavailable resources and recommends changes in methods equipmentdesign staff to EHK in order to improve departmentalstandards/productivity and ensures implementation of thesame
  • Ensures cleanliness and hygiene standardsin all areas of the hotel
  • Ensures adherence tocompany and hotel policies by all departmentalemployees
  • Plans the organization of work withinthe department including assignments time schedules andvacations
  • Ensures all relevant documentationand records
     are updated andcomplete
  • Ensures guest requirements andrequests are promptly and efficiently responded to in order toachieve customer satisfaction
  • Any matter whichmay effect the interests of the hotelshould be brought to the attention of theManagement.

 

KeyResponsibilities:

 

PeopleManagement

 

  • Establishand maintain seamless coordination & cooperation with alldepartments of the hotel to ensure maximum cooperation productivitymorale and guest service.
  • Interact with guestsand personnel of the hotel in an efficient and friendlymanner.
  • Provide effectivesupport to the team to enable them to provide a range of effectiveand efficient services.
  • Ensure that the teamhas been trained for all safetyprovisions.
  • Motivate and develop staff toensure smooth functioning of the department and promoteteamwork.
  • Conduct ongoing training and coachall the employees and ensure to maintainrecords.
  • Conduct briefing for HousekeepingAttendants.
  • Respond to customer queries byresolving issues in a timely and efficient manner to ensurecustomer satisfaction.
  • Guides and advises EHKon key performance indicators of employees in the department andensures measurement of the same
  • Ensuresadherence to company and hotel policies by all departmentalemployees

 

FinancialManagement

 

  • Identifyoptimal cost effective use of the resources and educate the team onthesame.

 

OperationalManagement

 

Administration:

 

  • Dailyclosing stock of mini bar store
  • Prepare storerequisitions and draw items for generalstore
  • To update pending maintenancelist
  • To monitor the performance ofdesk
  • Responsible for the operation ofdepartment in the absence of the EHK /AEHK.
  • Maintain the housekeeping store and stockrecord by constant updating of receipts andissues
  • To ensure items are ordered before theyreach the defined reorder level.
  • Responsiblefor the periodical physical Inventory of items in store andcirculation  Uniform linen guest supplies cleaningsupplies Operational equipments and capitalequipments

 

Linenand uniformroom:

 

  • Routinecheck on the condition of the linen and uniform and the quality ofprocessing
  • Assign job totailor
  • Inventory control of linen and uniformby conducting month end inventory
  • Quality auditreplacing worn out items with new ones from store and regulardiscards
  • Issue of uniforms for newstaff 
  • Strictly adhere to exchangeprocedure and loan procedures
  • Submit requiredreports to EHK
  • Ensure laundry linen and uniformroom are pest free
  • Ensures all maintenance arereported on time to engineering department and timely action istaken

 

 

 

 

Guestfloors:

 

  • Routinecheck on the floor staff condition of the linen and uniformsupplies equipments and trolleys
  • Responsiblefor providing hygienically clean safe and comfortable rooms witheffective amenities and mini bar by checking all rooms criticallyand inspecting them
  • Plan for PMPschedule
  • Check occupancy reports and follow upwith concerned personnel on thorough cleaning conducted and statusof under repair rooms
  • To ensure availability ofrooms at all times based on arrivaldeparture pattern of the hotelby clearing departure rooms on priority and avoiding major breakdown in rooms by regular preventing maintenanceprogramme.
  • Responsible for the activities ofall floor staff and housekeeping attendants under herjurisdiction
  • Responsible for cleanliness upkeepand maintenance of all areas pantries trolleys shafts corridorselevator landings staircases etc
  • Responsiblefor smooth operation of the shift by ensuring all equipments are ingood working condition and sufficient quantity of linen and guestand cleaning supplies are provided tostaff
  • Reporting defects in all areas andregular follow up with engineering department on pendingmaintenance
  • Reporting irregularities on thefloor to EHK Occupancy reports damages missing items Lost and foundproperties of guests.
  • Responsible for effectivemini bar management as per organizations standards by checking andreplenish mini bar and produce dockets forposting
  • Optimizes work productivity byeffectively scheduling and allocating all available resources andrecommends changes in methods equipment design staff to EHK inorder to improve departmental standards/productivity and ensuresimplementation of thesame

 

Publicarea:

 

  • Detailedchecking of public area
  • Follow thoroughcleaning schedule strictly
  • Report all defectsin area to the engineering department and ensure they are rectifiedimmediately Liaise with engineering department daily for thesame
  • Responsible for smooth operation of theshift by ensuring all equipments are in good working condition andsufficient quantity of cleaning supplies are provided tostaff
  • Plan for PMPschedule
  • To maintain a complete advanceschedule of renovation of Public area in direct consultation andconcurrence withEHK

 

 

Stafftraining:

 

  • Ensuresdepartmental employees are fully trained conduct regular trainingsessions personally through class room and on the jobtraining
  • Ensures attendance on behavioral andvocational training in own and related areas to enhance kills andencourage multi functionality
  • Ensures careerdevelopment and succession planning forsubordinates
  • Review the performance of directsubordinates and determine their development needs by using theappraisal system
  • Counsel subordinates in workrelated matters
  • Recommends hiring promotionsincrements disciplinary action performance related salaryincrements for all subordinates
  • Ensuredepartment employees are fully trained on all hotel systemsprocedures to ensure safetyrequirements

 

 

Hygiene/ Personal safety /Environment:

 

  •  Ensuresthat the workplace and storage areas remain clean andtidy
  • Respects the instructions and safetyguidelines for the equipment (s)he uses
  • Appliesthe hotels security regulations (in case of fireetc)
  • Respects the hotels commitments to theEnvironment Charter (saving energy recycling sorting waste etc) andmeets Novotels ISO 14001 environmental commitments as applicable tothe role

RemoteWork :

No


EmploymentType :

Fulltime

  • Team Leader-Housekeeping

    6 months ago

    Khopoli, India Accor Full time

    Job Description Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to...

  • Food and Beverage Operations Team Member

    2 weeks ago

    Khopoli, Maharashtra, India Accor Full time

    Job OverviewThe Accor group is a global leader in the hospitality industry, with a diverse range of brands and properties around the world. As a Guest Service Associate-F&B Service, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our hotel operations.

  • Guest Service Associate

    6 months ago

    Khopoli, India Novotel Imagicaa Khopoli Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Stores & Receiving Associate

    6 months ago

    Khopoli, India AccorHotel Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Stores & Receiving Associate

    6 months ago

    Khopoli, India Novotel Imagicaa Khopoli Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate-f&b Service

    6 months ago

    Khopoli, India AccorHotel Full time

    **Job Description** Key Responsibilities**: **People Management** - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. - Ensure to attend to guest complaints, requests or inquiries regarding the food and services. - Establish and maintain seamless co-ordination & co-operation with all departments...

  • Sales Executive

    6 months ago

    Khopoli, India SVB Realty Full time

    **Roles and Responsibilities** Hiring MBA experience & Fresher’s...... Male & Female We are immediately looking for Fresher’s or Experience to work as Sales Executive - Interacting with Potential customer in a presentable way - Helping sales team with potential leads - Encourage the customer to site/Property visit and follow up leads - Giving feedback...

  • Guest Service Associate-F&B Service

    6 months ago

    Khopoli, India Accor Full time

    Job Description Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ...

  • Guest Service Associate

    8 months ago

    Khopoli, India Accor Full time

    Company Description Job Description Prime Function: Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of hotel should be brought to the attention of the Management ...

  • Store & Receiving Associate

    6 months ago

    Khopoli, India Accor Full time

    Company Description Job Description Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Provide effective support to the team to enable them to provide effective and efficient services. ...

  • Store & Receiving Associate

    6 months ago

    Khopoli, India AccorHotel Full time

    **Company Description** Gründe für Accor zu arbeiten? Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen. Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in...

  • Chef de Partie

    3 weeks ago

    Khopoli, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Laundry Associate

    6 months ago

    Khopoli, India AccorHotel Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Administrative Assistant

    2 weeks ago

    Khopoli, Maharashtra, India Podar Education Network Full time

    Podar Education Network is seeking a dedicated Administrative Assistant to support the smooth operation of our educational goals. This is a full-time position at the junior level requiring 2 to 15 years of experience.About UsWe are a network of 139 educational institutions across India, educating over 2,00,000 students. Our team of 7,800 members supports a...

  • Guest Relation Executive

    6 months ago

    Khopoli, India AccorHotel Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Hotel Front Office Operations Manager

    3 weeks ago

    Khopoli, Maharashtra, India Accor Full time

    Job Title: Hotel Front Office Operations ManagerAbout the Role:We are seeking a skilled and experienced Hotel Front Office Operations Manager to join our team at Accor. The successful candidate will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and driving revenue growth.About You:You have a proven track...

  • Guest Service Associate

    2 months ago

    Khopoli, India AccorHotel Full time

    PrimeFunction:Ensure toprovide proficient and professional Food & Beverage serviceto the guests by meeting and also exceeding theirexpectations.Welcome the guests by greetingthem as per the standards.Any matter which mayaffect the interests of hotel shouldbe brought to the attention of theManagementKeyResponsibilities:PeopleManagementRespond tocustomer...

  • Inventory Coordinator

    3 weeks ago

    Khopoli, Maharashtra, India Accor Full time

    Job Title:Inventory CoordinatorAbout the Role:We are seeking a highly organized and detail-oriented Inventory Coordinator to join our team at Accor. As an Inventory Coordinator, you will play a critical role in ensuring the efficient management of inventory levels, maintaining accurate records, and ensuring seamless supply chain...

  • Gsa - Housekeeping

    6 months ago

    Khopoli, India Novotel Imagicaa Khopoli Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservation Associate

    2 weeks ago

    Khopoli, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...