Senior Associate Client Project Manager

3 days ago

Bengaluru, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Client Project Manager leads and directs concurrent client projects classified as standard. The individual may also be involved in larger-scale projects supervised by a Senior Project and/or Programme Manager. The primary responsibility of the Senior Associate Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

The Client Project manager is responsible for managing the successful delivery, installation and acceptance of network connectivity infrastructure (e.g. access lines, internet service and network hardware) to a client site.

What you'll be doing

Key Roles and Responsibilities:

Interfaces with all project stakeholders to take projects from original concept through to final implementationContributes to the pre-sales process by providing proposalsEnsures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfactionManages client satisfaction, commitment, and expectations to high service levels and manage escalations adequatelyManages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achievedEnsures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance


Knowledge, Skills and Attributes:

Prior experience of managing the delivery and installation of WAN connectivity/Carrier services to client sitesStrong project management skills, including the ability to plan, organize, and execute projects from initiation to completionAbility to establish strong relationships with internal stakeholders and external clientsExcellent client-centricity skills and ability to work at client sitesAbility to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequatelyExcellent written and verbal communication skillsExcellent team-building skills and ability to work in high-pressure environmentsAbility to manage urgent asks simultaneouslyGood business acumen and commercial skillsCollaborative, passionate, strong initiative, self-driven with a commitment to succeedDecisive with good attention to detail abilityWorks on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factorsFocuses on providing standard professional advice and creating initial analysis for review


Academic Qualifications and Certifications:

Project Management degree or equivalent with a moderate level of related experienceRelevant project management certifications preferably PMPITIL certification is preferable


Required Experience:

Moderate level project management experience preferably in a multinational professional services environmentModerate level client engagement experienceDemonstrated understanding of the project life cycleDemonstrated competency in project change managementModerate level experience managing expectations when balancing alternatives against business and financial constraints

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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