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Senior Associate Client Project Manager

4 months ago

Bengaluru, Karnataka, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Senior Associate Client Project Manager leads and directs concurrent client projects classified as standard. The individual may also be involved in larger-scale projects supervised by a Senior Project and/or Programme Manager. The primary responsibility of the Senior Associate Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

The Client Project manager is responsible for managing the successful delivery, installation and acceptance of network connectivity infrastructure (e.g. access lines, internet service and network hardware) to a client site.

What you'll be doing

Key Roles and Responsibilities:

  • Interfaces with all project stakeholders to take projects from original concept through to final implementation
  • Contributes to the pre-sales process by providing proposals
  • Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
  • Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
  • Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
  • Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance


Knowledge, Skills and Attributes:

  • Prior experience of managing the delivery and installation of WAN connectivity/Carrier services to client sites
  • Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
  • Ability to establish strong relationships with internal stakeholders and external clients
  • Excellent client-centricity skills and ability to work at client sites
  • Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
  • Excellent written and verbal communication skills
  • Excellent team-building skills and ability to work in high-pressure environments
  • Ability to manage urgent asks simultaneously
  • Good business acumen and commercial skills
  • Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
  • Decisive with good attention to detail ability
  • Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors
  • Focuses on providing standard professional advice and creating initial analysis for review


Academic Qualifications and Certifications:

  • Project Management degree or equivalent with a moderate level of related experience
  • Relevant project management certifications preferably PMP
  • ITIL certification is preferable


Required Experience:

  • Moderate level project management experience preferably in a multinational professional services environment
  • Moderate level client engagement experience
  • Demonstrated understanding of the project life cycle
  • Demonstrated competency in project change management
  • Moderate level experience managing expectations when balancing alternatives against business and financial constraints

Skills Summary

Business Acumen, Customer Centricity, Information Technology Infrastructure Library (ITIL), Project Implementations, Project Management Life Cycle, Quality Assurance (QA), Resource Management, Systems Integration

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.