Technical Support Engineer

2 weeks ago

Hyderabad, India Splunk Inc Full time
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Splunk is seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk’s core platform, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.
 Responsibilities Provide outstanding service and technical support to Splunk customers and maintain positive customer relationshipsTake ownership of resolving customer problems while ensuring an outstanding customer experienceChampion our customers throughout the entire support case journeyDevelop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platformTroubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environmentsCreate, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodologyReproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developersDrive continuous improvement of tools, processes, and product supportabilityPerform other job-related duties as assigned and participate in special projectsRequirements

Must have:
 Outstanding interpersonal skills and excellent communication - both verbal and writtenFoundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OSBasic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.)Logical approach to problem solving and strong troubleshooting skillsExcellent time management skills with the ability to adapt to changing priorities of customer issuesDemonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledgePassionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updatesNice to have: Experience in customer facing technical support, system administration roleExposure to cloud technologies such as AWS (including Amazon EC2 and S3), Google Cloud Platform, or Microsoft AzureKnowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languagesFamiliar with virtualization (VMWare, Hyper-V, KVM, etc.)Knowledge of JavaScript, Node.js, Apache, or similar front-end and web technologiesUnderstanding of regular expressions (Regex) and relational databases

  • Technical Support Engineer

    2 months ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job LevelChoose OneJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • Technical Support Engineer

    5 days ago

    Hyderabad, India Kofax Full time

    Job PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India Kofax Full time

    Job Level Choose One Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India Kofax Full time

    Job Level Choose One Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, India Kofax Full time

    Job LevelMid CareerJob TitleTechnical Support EngineerAbout the company:Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes.We helped businesses transition from...

  • Technical Support Engineer

    7 days ago

    hyderabad, India Kofax Full time

    Job Level Mid Career Job Title Technical Support Engineer About the company: Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes. We helped...

  • Technical Support Engineer

    7 days ago

    Hyderabad, India Kofax Full time

    Job Level Mid Career Job Title Technical Support Engineer About the company: Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes. We helped...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job LevelMid CareerJob TitleTechnical Support EngineerAbout the company:Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes.We helped businesses transition from...

  • Technical Support Engineer

    6 days ago

    hyderabad, India Kofax Full time

    Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India RSM ADVANCE TECHNOLOGY Full time

    Company DescriptionRSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance . RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies. RSM brand lives by “Customer First" philosophy keeping it at the...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India Verisk Full time

    Job Description We are looking for 2+ years an entry level Technical Support Engineer to join our Infrastructure team—someone who can maintain essential IT operations, including operating systems, applications, servers, email systems, laptops, desktops, software, and hardware. Interact with the help desk and other teams to assist in...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India RSM ADVANCE TECHNOLOGY Full time

    Company Description RSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance.RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies.RSM brand lives by "Customer First" philosophy keeping it at the...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India RSM ADVANCE TECHNOLOGY Full time

    Company Description RSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance. RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies. RSM brand lives by “Customer First" philosophy keeping it at the...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India RSM ADVANCE TECHNOLOGY Full time

    Company DescriptionRSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance. RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies. RSM brand lives by “Customer First" philosophy keeping it at the...

  • Technical Support Engineer

    6 days ago

    Hyderabad, India RSM ADVANCE TECHNOLOGY Full time

    Company DescriptionRSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance. RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies. RSM brand lives by “Customer First" philosophy keeping it at the...

  • Technical Support Engineering

    4 weeks ago

    Hyderabad, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Technical Support Engineering

    4 weeks ago

    hyderabad, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...