Technical Support Engineer

2 weeks ago

Hyderabad, India RSM ADVANCE TECHNOLOGY Full time

Company Description

RSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance. RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies. RSM brand lives by “Customer First" philosophy keeping it at the center of its orbit. We provide and partner with companies that offer top-notch products with cutting edge technologies and rich in experience in respective domains. We continue serving customers through immaculate after-sales services.


Role Description

This is a full-time Technical Support Engineer role at RSM ADVANCE TECHNOLOGY located in Hyderabad, with flexibility for some remote work. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to customers. You will troubleshoot and resolve customer issues, escalate complex problems to the appropriate teams, and ensure customer satisfaction through effective communication and timely resolution.


Qualifications

  • Prior experience in technical support or a similar role
  • Strong knowledge of computer systems, software, and hardware
  • Excellent problem-solving and communication skills
  • Ability to work independently and collaboratively in a team environment
  • Customer-oriented mindset with a focus on providing exceptional service
  • Knowledge of networking protocols and troubleshooting
  • Proficiency in multiple operating systems (Windows, Mac, Linux)
  • Experience with remote support tools and software
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) is a plus

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