assistant manager reporting

3 months ago


Jaipur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role Assistant Manager – Reporting Analyst
Responsibilities:
• Building/Amend/Update reports using SQL, VBA and Tableau solutions
• Understand contact center environment and provide required commentary on the periodic executive reports
• Support other Adhoc business requests as required
• Regular daily/ weekly/ monthly/ quarterly reporting
• Process documentation
• Regular client governance
• Work in US shifts
Qualifications we seek in you:
• B.Tech, MCA or M.Com Post Graduate
Preferred Skill Set:
• Proficient in MS Excel/ Access, VBA, SQL & Tableau
• Good understanding of designing SQL queries and query optimization/ automation
• Excellent understanding of Tableau
• Good exposure to contact center reporting background
• Knowledge of contact center tools like IEX, Incontact, Broadsoft, etc.
• Excellent Interpersonal skills and Analytical reasoning ability.
• Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion



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