SAP Concur Support Specialist

4 days ago

Bengaluru, India ATS Automation Full time
Job Description

Summary:

We are seeking a skilled and motivated individual to join our team as a Concur L2 Technical Support Specialist/Entry-Level SuccessFactors Support Specialist. In this role, you will be responsible for providing technical assistance related to SAP Concur’s /SuccessFactors Travel, Expense, Invoice modules. In this role, you will provide essential support to our clients using SAP Concur/SuccessFactors, ensuring smooth operations and efficient resolution of technical issues.

Key Responsibilities:

  1. Configuration Management:

    • Configure parameters and settings within SAP Concur’s modules based on the overall design defined by the Functional Consultant.

    • Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors).

    • Conduct initial testing of product configurations.

  2. Collaboration:

    • Collaborate with Functional Consultants to ensure the final system aligns with business requirements.

    • Work within assigned customer project teams, utilizing various platforms.

  3. Technical Expertise:

    • Perform work at the highest technical level within one or more functional areas.

    • Customize application functions to meet specific business needs and processes.

    • Apply a broad knowledge of various technical skills to fulfill customization requirements.

  4. User Support:

    • Assist end-users with inquiries related to SuccessFactors modules (Employee Central, Recruiting, Compensation, etc.).

    • Troubleshoot and resolve basic technical issues promptly.

    • Collaborate with senior team members to escalate complex problems.

  5. System Maintenance:

    • Monitor system performance and identify areas for improvement.

    • Assist in system upgrades, patches, and enhancements.

    • Maintain accurate documentation of support activities.

  6. Data Management:

    • Assist in data entry, validation, and corrections within SuccessFactors.

    • Ensure data integrity and compliance with company policies.

  7. Training and Knowledge Sharing:

    • Participate in training sessions to enhance your understanding of SuccessFactors.

    • Share knowledge with colleagues and contribute to a supportive team environment.

Qualifications:

  • Education: Bachelor’s degree in a relevant field (preferred).

  • Experience: 3 to 6 years of experience in SAP Concur L2 Technical Support.

  • Skills:

    • Proficiency in SAP implementation and technical support.

    • Familiarity with SAP Credit Management.

    • Strong problem-solving abilities.

    • Excellent communication and collaboration skills.

    • Ability to work in a rotational shift environment.

Additional Information

About ATS
ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including preautomation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia, South Asia, and China. The Company’s shares are traded on the Toronto Stock Exchange under the symbol ATS.

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