SAP Concur Support Specialist

1 week ago


Bengaluru, Karnataka, India ATS Automation Full time

Summary:

We are seeking a skilled and motivated individual to join our team as a Concur L2 Technical Support Specialist/Entry-Level SuccessFactors Support Specialist. In this role, you will be responsible for providing technical assistance related to SAP Concur's /SuccessFactors Travel, Expense, Invoice modules. In this role, you will provide essential support to our clients using SAP Concur/SuccessFactors, ensuring smooth operations and efficient resolution of technical issues.

Key Responsibilities:

  1. Configuration Management:
    • Configure parameters and settings within SAP Concur's modules based on the overall design defined by the Functional Consultant.
    • Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors).
    • Conduct initial testing of product configurations.
  2. Collaboration:
    • Collaborate with Functional Consultants to ensure the final system aligns with business requirements.
    • Work within assigned customer project teams, utilizing various platforms.
  3. Technical Expertise:
    • Perform work at the highest technical level within one or more functional areas.
    • Customize application functions to meet specific business needs and processes.
    • Apply a broad knowledge of various technical skills to fulfill customization requirements.
  4. User Support:
    • Assist end-users with inquiries related to SuccessFactors modules (Employee Central, Recruiting, Compensation, etc.).
    • Troubleshoot and resolve basic technical issues promptly.
    • Collaborate with senior team members to escalate complex problems.
  5. System Maintenance:
    • Monitor system performance and identify areas for improvement.
    • Assist in system upgrades, patches, and enhancements.
    • Maintain accurate documentation of support activities.
  6. Data Management:
    • Assist in data entry, validation, and corrections within SuccessFactors.
    • Ensure data integrity and compliance with company policies.
  7. Training and Knowledge Sharing:
    • Participate in training sessions to enhance your understanding of SuccessFactors.
    • Share knowledge with colleagues and contribute to a supportive team environment.

Qualifications:

  • Education: Bachelor's degree in a relevant field (preferred).
  • Experience: 3 to 6 years of experience in SAP Concur L2 Technical Support.
  • Skills:
    • Proficiency in SAP implementation and technical support.
    • Familiarity with SAP Credit Management.
    • Strong problem-solving abilities.
    • Excellent communication and collaboration skills.
    • Ability to work in a rotational shift environment.
Job Description
Additional Information

About ATS

ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including preautomation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 o􀆯ices in North America, Europe, Southeast Asia, South Asia, and China. The Company's shares are traded on the

Toronto Stock Exchange under the symbol ATS.



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