SAP Concur Support Specialist

3 weeks ago

Bengaluru, India ATS Automation Full time
Job Description

Summary:We are seeking a skilled and motivated individual to join our team as a

Concur L2 Technical Support Specialist/Entry-Level SuccessFactors Support Specialist

. In this role, you will be responsible for providing technical assistance related to SAP Concur’s /SuccessFactors Travel, Expense, Invoice modules. In this role, you will provide essential support to our clients using SAP Concur/SuccessFactors, ensuring smooth operations and efficient resolution of technical issues.Key Responsibilities:Configuration Management:Configure parameters and settings within SAP Concur’s modules based on the overall design defined by the Functional Consultant.Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors).Conduct initial testing of product configurations.

Collaboration:Collaborate with Functional Consultants to ensure the final system aligns with business requirements.Work within assigned customer project teams, utilizing various platforms.

Technical Expertise:Perform work at the highest technical level within one or more functional areas.Customize application functions to meet specific business needs and processes.Apply a broad knowledge of various technical skills to fulfill customization requirements.

User Support:Assist end-users with inquiries related to SuccessFactors modules (Employee Central, Recruiting, Compensation, etc.).Troubleshoot and resolve basic technical issues promptly.Collaborate with senior team members to escalate complex problems.

System Maintenance:Monitor system performance and identify areas for improvement.Assist in system upgrades, patches, and enhancements.Maintain accurate documentation of support activities.

Data Management:Assist in data entry, validation, and corrections within SuccessFactors.Ensure data integrity and compliance with company policies.

Training and Knowledge Sharing:Participate in training sessions to enhance your understanding of SuccessFactors.Share knowledge with colleagues and contribute to a supportive team environment.

Qualifications:Education:

Bachelor’s degree in a relevant field (preferred).

Experience:

3 to 6 years of experience in SAP Concur L2 Technical Support.

Skills:Proficiency in SAP implementation and technical support.Familiarity with SAP Credit Management.Strong problem-solving abilities.Excellent communication and collaboration skills.Ability to work in a rotational shift environment.

Additional Information

About ATSATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including preautomation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 o ices in North America, Europe, Southeast Asia, South Asia, and China. The Company’s shares are traded on theToronto Stock Exchange under the symbol ATS.

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