ServiceNow ITOM/ITAM Resource

1 month ago

Hyderabad, India APN Consulting Full time
APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow ITOM/ITAM Resource
Remote
Responsibilities:
  • Manage and maintain Configuration Management Database (CMDB) ensuring accuracy and completeness of configuration items (CIs).
  • Oversee Event Management processes, including monitoring, alerting, and incident response.
  • Conduct Discovery activities to identify and populate CIs within the CMDB.
  • Collaborate with cross-functional teams to ensure alignment with IT Asset Management (ITAM) processes and objectives.
  • Provide hands-on expertise in IT Operations Management (ITOM) tools and platforms.
  • Develop and maintain documentation related to CMDB, Event Management, and Discovery processes.
  • Analyze and optimize CMDB data quality and integrity.
  • Support integration efforts between ITOM/ITAM systems and other IT tools and platforms.
  • Participate in ITIL-based service management practices and initiatives.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in managing and maintaining CMDB, Event Management, and Discovery processes.
  • Hands-on expertise with ITOM tools such as ServiceNow, SolarWinds, or similar platforms.
  • Familiarity with ITIL framework and best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Certifications such as ITIL, ServiceNow Certified System Administrator, or equivalent are a plus.

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