InnoPro Technologies

Key Responsibilities :

Technical Oversight : Drive the architectural and development activities for ServiceNow ITOM and ITAM modules, while providing mentorship to the technical team on ServiceNow best practices.

Strategic Solution Engineering : Architect and build innovative solutions within ServiceNow to enhance operations and asset management, focusing on the automation of business processes.

Project Execution and Management : Lead and manage end-to-end project lifecycles, ensuring they adhere to planned timelines, budget constraints, and surpass quality benchmarks.

Process Improvement : Evaluate current ITOM and ITAM processes and implement strategies for improvement and efficiency gains, aligning with ITIL best practices and organizational policies.

Integration Excellence : Assure effective integration of ITOM and ITAM with other ServiceNow modules, as well as external systems, managing the entire spectrum of the implementation process.

Stakeholder Collaboration : Work alongside various stakeholders within IT and other business units to gather comprehensive requirements and convert them into ServiceNow functionalities.

Compliance and Reporting : Maintain compliance with relevant laws and standards, and develop meticulous reporting for IT operations and assets.

Required Skills and Qualifications :

- Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent.

- Minimum 8 years in IT, with at least 3 years dedicated to ServiceNow ITOM and ITAM implementations.

- Profound knowledge of IT infrastructure, cloud services, and adherence to ITIL frameworks.

- Expertise in ServiceNow ITOM's features, such as Discovery, Service Mapping, Event Management, and Operational Intelligence.

- In-depth experience with ITAM's Asset and Configuration Management within ServiceNow.

- Strong command over JavaScript, Glide, and other scripting languages within the ServiceNow context.

- Exceptional project management acumen and leadership skills.

- Astute problem-solving and analytical capabilities with a focus on delivering high-quality solutions.

Certifications :

- ServiceNow Certified System Administrator

- ServiceNow Certified Implementation Specialist - ITOM

- ServiceNow Certified Implementation Specialist - ITAM

- ITIL Certification is highly desirable.