BPO Team Lead

Found in: Talent IN C2 - 2 weeks ago

Navi Mumbai, India RankBloc Services Full time

Company Overview


RankBloc Services is a leading digital marketing agency that specializes in enhancing the online presence of businesses. With a focus on delivering outstanding results, we provide our clients with innovative solutions to boost their rankings and drive conversions. Our team of experts is committed to achieving digital excellence and helping businesses reach their full potential.


Job Overview


RankBloc Services is seeking a motivated BPO Team Lead to join our dynamic team. As a BPO Team Lead, you will be responsible for managing a team of Junior BPO executives and ensuring exceptional service delivery to our clients. This role is based in Navi Mumbai, Maharashtra, India and is a Full-Time position. The ideal candidate should have 1 to 3 years of experience in a similar role within an international BPO setting.


Qualifications and Skills


  • 1-3 years of experience in a similar role within an international BPO
  • Strong knowledge of inbound and outbound calls, inside sales, and customer service processes
  • Proven track record of team leadership and achieving targets
  • Excellent communication and interpersonal skills
  • Ability to motivate and inspire team members
  • Strong problem-solving and decision-making abilities
  • Proficiency in MS Office and CRM software
  • Flexibility to work in a fast-paced and dynamic environment
  • Bachelor's degree in any discipline


Roles and Responsibilities


  • Manage and lead a team of Junior BPO executives, providing guidance and support to ensure their professional growth
  • Oversee the day-to-day operations of the BPO team, including inbound and outbound calls, inside sales, and customer service
  • Monitor team performance and provide regular feedback to drive quality and productivity improvements
  • Identify training needs and conduct training sessions to enhance team members' skills and knowledge
  • Develop and implement strategies to achieve team and individual targets, meeting or exceeding client expectations
  • Maintain a high level of customer satisfaction by addressing customer queries and concerns in a timely and effective manner
  • Collaborate with cross-functional teams to improve processes and streamline operations
  • Prepare performance reports and present them to senior management, highlighting achievements and areas for improvement





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