Inbound -Team Lead

Found in: Talent IN C2 - 2 weeks ago


Navi Mumbai, India Hemocean Outsourcing Full time


Job Overview


We are seeking a highly motivated and experienced Inbound - Team Lead to join our dynamic team . As the Inbound - Team Lead, you will be responsible for leading and managing a team of customer service representatives who handle incoming calls and inquiries from clients. This is a great opportunity to contribute to the success of our company and make a positive impact on our clients and team members.


Qualifications and Skills


  • 1-3 years of experience in a similar role within a BPO or call center environment
  • Excellent communication and interpersonal skills
  • Strong leadership and team management abilities
  • Customer service-oriented mindset
  • Ability to handle and resolve customer complaints
  • Proficient in English, both written and verbal
  • Flexible and adaptable to changing priorities
  • Immediate joiner preferred


Roles and Responsibilities


  • Lead and supervise a team of customer service representatives who handle incoming calls and inquiries
  • Provide guidance, support, and coaching to team members, ensuring high quality service delivery
  • Monitor team performance and productivity, identify areas for improvement, and implement appropriate training and development plans
  • Resolve escalated customer issues and complaints, ensuring timely and satisfactory resolution
  • Maintain a thorough understanding of the company's products, services, and processes
  • Collaborate with other teams and departments to enhance customer satisfaction and streamline operations
  • Prepare and present performance reports to the management team
  • Stay up-to-date with industry trends and best practices in customer service and call center management






  • BPO Team Lead

    Found in: Talent IN C2 - 2 weeks ago


    Navi Mumbai, India RankBloc Services Full time

    Company OverviewRankBloc Services is a leading digital marketing agency that specializes in enhancing the online presence of businesses. With a focus on delivering outstanding results, we provide our clients with innovative solutions to boost their rankings and drive conversions. Our team of experts is committed to achieving digital excellence and helping...


  • Navi Mumbai, India Sasa international Full time

    An inbound sales agent is a person that **makes inbound calls in order to drive sales**. They usually communicate with potential customers via phone and they closely collaborate with other internal departments like customer care, marketing teams, or technical support in order to provide excellent customer service. **Job Types**: Full-time, Fresher, Regular...

  • Call Center

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Smaaash Entertainment Pvt. Ltd. Full time

    Company OverviewSMAAASH - India's most acclaimed gaming and entertainment center, where the realms of sports, virtual reality, music, and dining converge to create an immersive, interactive, and innovative social experience for families, friends, and children alikeWith 13 centers spread across 11 Cities in India, SMAAASH is a household name. Our...

  • Team Lead

    Found in: Talent IN C2 - 3 days ago


    Navi Mumbai, India ATSPL - Maharashtra Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Technical Team Lead

    Found in: Whatjobs IN C2 - 1 week ago


    Navi Mumbai, India Twixor Full time

    We are searching for an innovative technical lead to join our company. As the technical lead, you will oversee the companys technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals.To be successful as a...

  • Technical Team Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    navi mumbai, India Twixor Full time

    We are searching for an innovative technical lead to join our company. As the technical lead, you will oversee the companys technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals. To be successful as a...

  • Technical Team Lead

    Found in: Talent IN C2 - 2 weeks ago


    Navi Mumbai, India Twixor Full time

    We are searching for an innovative technical lead to join our company. As the technical lead, you will oversee the companys technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals.To be successful as a...

  • Team Lead- Infra

    Found in: Talent IN C2 - 2 weeks ago


    Navi Mumbai, India BirlaSoft Full time

    . Responsibilities – Team Management §Work closely with the team, motivating and coaching them §Hosting 1-2-1’s and team meetings §Reporting to the Operation Manager §Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLA’s §Ensure training...


  • Mumbai, Maharashtra, India CapitalSquare Group Full time

    Job Role >>Manage Inbound Calls. >.>Convert leads into the positive customer base >> It will be a tele-sales for General Insurance. Skills Required: >> Good Communication in English >> Good presentation skills >> Computer and Excel literacy

  • Finance Team Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    navi mumbai, India Ajaysai Solutions Pvt Ltd Full time

    CA or equivalent 10+ Years of relevant experience Excellent knowledge of Finance modules in Oracle Experienced in Oracle implementation Good knowledge of designing business solutions Can lead functional as well as cross functional teams Oracle Techno-functional knowhow across the Business functions Ability to interact and liaise with senior leadership...

  • Finance Team Lead

    Found in: Talent IN C2 - 2 weeks ago


    Navi Mumbai, India Ajaysai Solutions Pvt Ltd Full time

    CA or equivalent 10+ Years of relevant experience Excellent knowledge of Finance modules in OracleExperienced in Oracle implementation Good knowledge of designing business solutionsCan lead functional as well as cross functional teamsOracle Techno-functional knowhow across the Business functionsAbility to interact and liaise with senior leadership stake...

  • International BPO team lead

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India HireBloc Full time

    Overview:TheInternational BPO Team Lead plays a crucial role in managing andleading a team of customer service representatives at aninternational Business Process Outsourcing (BPO) company. They areresponsible for ensuring that the team meets and exceeds servicelevel agreements and KPIs while also providing exceptional serviceto international clients. The...

  • Officer Sr Officer Planning Inbound

    Found in: Talent IN C2 - 7 days ago


    Mumbai, India Zodiac HR Full time

    Dear Candidates Greetings from Zodiac HR!!!! Position Title Officer / Sr.Officer Planning ( Inbound) Business Unit / DepartmentSupply Chain Planning Procurement OfficeLocation MumbaiIndia Position Summary : The position holder will be responsible for India forfollowing functions: Inventory Management PlanningProcurement Import and Local Indenting...

  • AWS Team Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    navi mumbai, India R3 Consultant Full time

    Job Location: Mumbai (Onsite) Joining: Immediate Salary: Open based on experience and technical skillset No of Positions: 1 Experience : 3+ yrs Package: upto 12 LPA Job description The ideal candidate should have a minimum of 3+ years of experience comprehensive knowledge of current and emerging DevOps technologies with a working knowledge of how to...

  • AWS Team Lead

    Found in: Talent IN C2 - 2 weeks ago


    Navi Mumbai, India R3 Consultant Full time

    Job Location: Mumbai (Onsite)Joining: ImmediateSalary: Open based on experience and technical skillsetNo of Positions: 1Experience : 3+ yrs Package: upto 12 LPAJob descriptionThe ideal candidate should have a minimum of 3+ years of experience comprehensiveknowledge of current and emerging DevOps technologies with a working knowledge of how to apply them in...

  • EMAIL INBOUND OUTBOUND CALLING Leasing Sales

    Found in: Talent IN C2 - 5 days ago


    Mumbai, India Nexus Hire Full time

    Overview:The EmailInbound & Outbound Calling (Leasing Sales) position plays acrucial role in driving the leasing sales process by effectivelycommunicating with prospects and providing exceptional customerservice. This role is essential in maintaining strong relationshipswith potential tenants and maximizing the occupancy of...

  • Finance Team Lead

    Found in: Whatjobs IN C2 - 1 week ago


    Navi Mumbai, India Ajaysai Solutions Pvt Ltd Full time

    CA or equivalent10+ Years of relevant experienceExcellent knowledge of Finance modules in OracleExperienced in Oracle implementationGood knowledge of designing business solutionsCan lead functional as well as cross functional teamsOracle Techno-functional knowhow across the Business functionsAbility to interact and liaise with senior leadership stake...

  • Team Lead- Motor Design

    Found in: Whatjobs IN C2 - 2 weeks ago


    navi mumbai, India Bajaj Electricals Ltd Full time

    Job Title - Team Lead-Motor Design EngineerLocation - Navi Mumbai (R&D Sector)Team Handling RoleJob purpose & ScopeTo lead the team of Motor design and development for consumer appliances category. To develop and innovate motor designs like AC universal motor, Brushed/Brushless DC motor, single phase induction motor, PMSM, SRM, Stepper Motor etc.Major Areas...

  • EMAIL INBOUND OUTBOUND CALLING Leasing Sales

    Found in: Whatjobs IN C2 - 1 week ago


    mumbai, India Nexus Hire Full time

    Overview: The EmailInbound & Outbound Calling (Leasing Sales) position plays acrucial role in driving the leasing sales process by effectivelycommunicating with prospects and providing exceptional customerservice. This role is essential in maintaining strong relationshipswith potential tenants and maximizing the occupancy of...

  • Team Lead- Motor Design

    Found in: Talent IN 2A C2 - 2 weeks ago


    Navi Mumbai, India Bajaj Electricals Ltd Full time

    Job Title- Team Lead-Motor Design EngineerLocation- Navi Mumbai (R&D Sector)Team Handling RoleJob purpose & ScopeTo lead the team of Motor design and development for consumer appliances category. To develop and innovate motor designs like AC universal motor, Brushed/Brushless DC motor, single phase induction motor, PMSM, SRM, Stepper Motor etc.Major Areas of...