Deputy Manager
2 months ago
KEY RESPONSIBILITIES
Handling ECS registration\ transaction process Responsible to send ECS mandates for registration Reconciliation to be performed to clear all pendency Resolution of Queries Solving queries to customer’s satisfaction Initiate process to reduce frequent queries Data Analysis: Help in Root cause analysis complaints received Operationalise new ECS requirements Understand requirements, design formats, deploy formats Audit, Compliance and NPS Initiate new projects/ process to improve performance Identify process initiatives towards positive impact Coordination with IT & MIS preparation Data collations in the required formats from IT extracts Analysis and publish of MIS Monitor performance metrics and process improvement initiatives that require management focus Ensure accuracy and timeliness of reports /extracts. Manage ad-hoc requirements MIS Provide MIS support for new initiatives.
Measure of Success:
Ensure the required TATs are met with productivity Run timely and accurately ECS registration and transaction process. Response time to satisfy ad-hoc queries. Effectiveness in understanding the business requirement Supervisor FeedbackDESIRED QUALIFICATIONS & EXPERIENCE
Bachelor Degree / PG Computer course from Reputed institute
KNOWLEDGE / SKILLS / ABILITIES
Customer centricity & Servicing attitude System Savvy - High on MS Excel and MS Access (Preferable), Knowledge / Exposure to Dashboard systems Strong analytical skills with an ability to Collate and Analyze Large volume of data Teamwork and interpersonal skill attitude Expected to have Good Communication skills-
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