Quality Analyst
2 months ago
This role is to ensure the quality of our patent renewal system and satisfy client requirements. Expertise in the IP domain, including patents, patent lifecycle, IP rules, renewals, and payments. Should collaborate with cross-functional teams to provide effective solutions and smart analytics.
Requirements
Key Responsibilities:
Able to conduct internal process audits and reviews to ensure strict adherence to the process parameters/systems as per the defined guidelines
Identifying process limitations, roadblocks and process problems
Conduct Root Cause Analysis, Identify necessary corrective and preventive action
Prepare periodic MIS report, QC report and Audit reports required which helps to take critical business decisions
Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level in adherence to SLAs & SOPs
Work closely with team and conduct quality audits wherever required
Internal process inconsistency check and trainings needs to be identified
Identifying process gaps and automations to reduce manual effort
Skills/ Abilities Required:
Excellent communication skills and the ability to interact professionally with all levels of people
Superb attention to detail and organizational skills. Motivated by a fast-paced team environment
Ability to multitask and work on multiple complex tasks that come together under one deadline
Ability to diligently review various documents and client files
Maintain high level of confidentiality and professionalism
Ability to work independently and manage time limits
Knowledge of Microsoft office tools, Google files and Macro
Education and Experience:
Minimum 2 year to a maximum of 5 years of work experience
Experience in quality audit and supervisory skill is an added advantage
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