International Bpo UK US Process

Found in: Talent IN C2 - 2 weeks ago


Gurugram, India Workis Solution Full time
Overview:TheInternational BPO (UK & US Process) position is a vitalrole within our organization responsible for delivering exceptionalcustomer service and sales support to our international clients.The role plays a crucial part in ensuring customer satisfaction andmaintaining strong business relationships.KeyResponsibilities:
  • Handle incomingcustomer inquiries via phone email andchat
  • Provide prompt and accurate information tocustomers questions and concerns
  • Promote andupsell products or services tocustomers
  • Conduct market research and identifypotential sales opportunities
  • Resolve customercomplaints and issues in a professionalmanner
  • Meet and exceed sales targets andKPIs
  • Collaborate with team members to achieveteam goals
  • Document all customer interactionsand transactions accurately
  • Stay current withproduct knowledge and be able to articulate features and benefitsto customers
  • Adhere to all company policies andprocedures
  • Assist in training new team membersas needed
  • Adapt to different UK and US timezones as per business requirements
  • Handle anyother adhoc tasks asassigned
RequiredQualifications:
  • Proven experience ina customer service or sales role
  • Excellentcommunication skills in English both verbal andwritten
  • Ability to work in rotating shifts asper UK and US time zones
  • Strong problemsolvingskills and the ability to think on yourfeet
  • Ability to multitask and handle multiplecustomer inquiries simultaneously
  • Goodunderstanding of UK and US culture and businesspractices
  • Proficiency in using CRM software andother relevant tools
  • High school diploma orequivalent; additional certifications are aplus
  • Ability to work effectively in a fastpaceddynamic environment
  • Detailoriented with strongorganizational skills
  • Positive andcustomerfocused attitude
  • Proven track record ofmeeting and exceeding targets
  • Ability to workwell both independently and as part of ateam
  • Able to adapt to changing priorities andbusiness needs
  • Legal authorization to work inthe UK and/or US asrequired

communication,multitasking,sales,customerservice,bpo


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