BPO - Voice Process

4 weeks ago


Gurugram, India Hemocean Outsourcing Full time


Job Overview


Junior: 6 MONTH to 3 years of experience | Full-Time | Gurgaon, Haryana, India


Qualifications and Skills


  • 6M-3 years of experience in Business Process Outsourcing (BPO) or a similar role
  • Excellent verbal communication skills with a clear and pleasant voice
  • Proven ability to build rapport and establish positive relationships with customers
  • Strong sales and negotiation skills
  • Ability to handle a high volume of calls while maintaining attention to detail and quality
  • Familiarity with CRM systems and call center software
  • Proficient in using MS Office applications
  • Ability to work effectively in a fast-paced and target-driven environment
  • Strong problem-solving skills and ability to think on your feet


Roles and Responsibilities


  • Handle incoming and outgoing customer calls in a professional and courteous manner
  • Provide exceptional customer service by addressing customer inquiries and resolving issues promptly
  • Follow standard operating procedures and company protocols when interacting with customers
  • Maintain accurate and detailed records of customer interactions, transactions, and complaints
  • Identify opportunities to upsell products or services and meet sales targets
  • Collaborate with team members and share feedback to continuously improve overall customer experience
  • Stay updated with product knowledge, company policies, and industry trends
  • Adhere to confidentiality and data protection policies to ensure customer security






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