Customer Service Voice Process
1 month ago
- Answering incomingcustomer calls and providingassistance
- Resolving customer inquiries andcomplaints over the phone
- Managing and updatingcustomer information in the database
- Upsellingproducts or services when applicable
- Followingcommunication scripts when handling differenttopics
- Identifying and escalating priorityissues to the appropriate department
- Meeting orexceeding customer service qualitygoals
- Handling customer questions or concernsregarding the product or service
- Acting as thefirst point of contact forcustomers
- Collaborating with team members toimprove customer support experience
- Remainingprofessional and courteous with customers at alltimes
- Participating in training and coachingsessions
- Resolving customer complaints usingeffective problemsolving skills
- Providingfeedback to the team and implementing processimprovements
- Managing time effectively toensure productivity and customersatisfaction
- High school diploma orequivalent
- Prior experience in a customerservice role
- Excellent verbal and writtencommunication skills
- Ability to work in afastpaced and dynamic environment
- Stronglistening and negotiation skills
- Ability tohandle stressful situations withcomposure
- Proficiency in using customer servicesoftware and CRMs
- Understanding of customersatisfaction principles and practices
- Abilityto multitask and prioritize taskseffectively
- Empathetic and patient attitudetowards customers
- Problemsolving skills toaddress customer concerns
- Flexibility to workin shifts including evenings andweekends
- Ability to collaborate and workeffectively within a team
- Adaptability tochanges in processes and procedures
- Desire tocontinuously improve and develop customer serviceskills
communication,multitasking,empathy,customersatisfaction
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Customer Service Associate
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Customer Service Executive
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Customer Service Representative voice
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International Voice Process
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International Voice Process
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Customer Service Associate
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International Voice Process
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International Voice Process
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International Customer Service Voice Process
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Customer Service Representative
1 week ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Process Executive
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative(Us Voice)
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Gurugram, Haryana, India Eteam Full timeRole - Customer Service Representative Night shift Exp - 0.6 months to 5 yrs in relvent field Gurgaon loaction **Job description**: International Voice Process **Responsibilities** - In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. **Job Types**: Full-time, Permanent **Salary**:...