ServiceNow Operation Management Implementation SpecialistITOM
3 months ago
JobTitle: Telecom Service ManagementImplementationSpecialist
JobDescription:Weare seeking a Telecom Service Management Implementation Specialistto join our Centre of Excellence. The ideal candidate will haveextensive experience in implementing telecom service managementsolutions strong business analyst skills and a focus on ServiceNowplatform integrations andconfigurations.
Responsibilities:
- Leadcustomer process workshops to gather and understand telecom servicemanagement requirements.
- Prepare and delivercustomer demos to showcase telecom service managementcapabilities.
- Lead the requirements gatheringprocess and translate them into technicalspecifications.
- Design develop and deploytelecom service management solutions on the ServiceNowplatform.
- Configure and customize ServiceNowfor telecom service management.
- Developworkflows scripts and integrations with telecomsystems.
- Manage endtoend deployments ensuringsuccessful delivery and user adoption.
- Conducttesting training and provide ongoing support for telecomimplementations.
- Ensure best practices andcompliance with telecom industrystandards.
- 6years of experience in telecom service managementimplementation.
- Experience with ServiceNowplatform preferred.
- Strong understanding oftelecom operations and managementpractices.
- Excellent problemsolving skills andattention to detail.
- Strong business analystskills including workshop facilitation and requirementsmanagement.
- Strong communication andinterpersonal skills.
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