ServiceNow Operation Management Implementation SpecialistITOM

3 months ago


Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time
ServiceNow ImplementationExpertITOM(OperationsManagement)Experience: 7yearsWork Mode:HybridLocation:HyderabadShift: Overlap with UShoursPreferred Notice Period: Immediate to30days
JobTitle: Telecom Service ManagementImplementationSpecialist
JobDescription:Weare seeking a Telecom Service Management Implementation Specialistto join our Centre of Excellence. The ideal candidate will haveextensive experience in implementing telecom service managementsolutions strong business analyst skills and a focus on ServiceNowplatform integrations andconfigurations.
Responsibilities:
  • Leadcustomer process workshops to gather and understand telecom servicemanagement requirements.
  • Prepare and delivercustomer demos to showcase telecom service managementcapabilities.
  • Lead the requirements gatheringprocess and translate them into technicalspecifications.
  • Design develop and deploytelecom service management solutions on the ServiceNowplatform.
  • Configure and customize ServiceNowfor telecom service management.
  • Developworkflows scripts and integrations with telecomsystems.
  • Manage endtoend deployments ensuringsuccessful delivery and user adoption.
  • Conducttesting training and provide ongoing support for telecomimplementations.
  • Ensure best practices andcompliance with telecom industrystandards.
Qualifications:
  • 6years of experience in telecom service managementimplementation.
  • Experience with ServiceNowplatform preferred.
  • Strong understanding oftelecom operations and managementpractices.
  • Excellent problemsolving skills andattention to detail.
  • Strong business analystskills including workshop facilitation and requirementsmanagement.
  • Strong communication andinterpersonal skills.
Must haveexperience:1. Endtoend Implementation experience inITOM.2. Minimum 5 to 7 Implementationproject experience.3. CAS Certified SystemAdministrator4. CIS ImplementationCertification ITOM5. We need a candidate whocan handle end to end offering tower for ITOM from duediligenceworkshops till Go live. All milestones.6.Basically we are looking for Tower Leads. Not ServiceNowdevelopers. Consulting Resources with strong technicalskills.

operationsmanagement,telecom service management,servicenow,itom,servicenowplatform,cis - implementation certification,systemadministration,itom implementation,communication,interpersonalskills,workshop facilitation,businessanalyst,interpersonal,consulting,cas - certified systemadministrator,telecom service managementsolutions,telecom,cas,requirements management,telecomoperations,cis - implementation certification itom,technicalskills,problem-solving



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