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System Reliability Engineer

7 months ago

Pune, India Fulcrum Digital Full time

Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

 

The Role

  • Plan, manage, and oversee all aspects of a Production Environment 
  • Define strategies for Application Performance Monitoring, Optimization in Prod environment
  • Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
  • Support deployment of code into multiple lower environments.  Supporting current processes with an emphasis on automating everything as soon as possible.
  • Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
  • Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
  • Work with a global team spread across tech hubs in multiple geographies and time zones.
  • Ability to share knowledge and explain processes and procedures to others.
  • Able to perform on-call duties on a rotational basis.
  • Occasional off hours work required.

 

 



Requirements
  • Deployments MTF/Prod
  • Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
  • Monitoring
  • Support TRTs
  • Incident creation
  • CR for changes in MTF/Prod
  • Ticketing incident/problem management tool - Remedy

Skills –

Must Have

  • Linux
  • Shell Scripting  
  • ITIL / ITSM
  • PL/SQL
  • Application Troubleshooting
  • Any Monitoring tool (Preferred Splunk/Dynatrace)
  • Jenkins - CI/CD - Basic
  • Groovy Scripting/Yaml - Basic
  • Git basic/bit bucket - Basic

Good To Have

  • Even Framework architecture
  • Ansible/Chef (Basic)