System Reliability Engineer

6 days ago

Pune, Maharashtra, India Fulcrum Digital Full time

Job Title: Sr System Reliability Engineer

About the Role

Fulcrum Digital is a cutting-edge digital transformation company that provides innovative technology services. We're looking for a skilled System Reliability Engineer to join our team.

Key Responsibilities

  • Provide Level 2 support for production systems, including applications, databases, middleware, infrastructure, and network components.
  • Manage production incidents end-to-end, focusing on resolution rather than blame.
  • Collaborate with stakeholders, including release managers, program leads, service managers, development, and test leads.
  • Review operational readiness requirements, such as monitoring, alerting, log rotation, and resilience, and report gaps.
  • Offer pre-implementation support, including release notes review and implementation dry runs.
  • Protect production components by running health checks, monitoring latency, and memory utilization.
  • Automate daily tasks and propose changes to improve reliability.
  • Participate in CAB and provide feedback on change requests.
  • Support the DevOps team in testing promote pipelines and suggest automation of configuration items.
  • Practice incident management best practices and perform RCA.
  • Participate in disaster recovery tests and operational acceptance tests.
  • Analyze the technology stack and optimize recovery time objective.
  • Work with team members across different time zones.
  • Share knowledge, document improvements, and mentor junior resources.

Requirements

  • Deployments to MTF/Prod
  • Maintenance items, including stop/start, disaster recovery-related activities, etc.
  • Monitoring
  • Support TRTs
  • Incident creation
  • CR for changes in MTF/Prod

Tools

  • Log Monitoring Tool - Splunk
  • Application Monitoring tool - DynaTrace
  • Domo Tool - Reporting tool for business data
  • Ticketing incident/problem management tool - Remedy
  • Dev-ops Basics - CI-CD Basics, Overview of git, Bitbucket, SonarQube, Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory, MC DevOps Toolchain

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