Senior Reporting Analyst

2 months ago

Gurugram, India Cielo Full time
Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

  • Complete all required client reporting based on established service line agreement.
  • Complete requirements for other metrics and reporting.
  • Accept and complete all ad hoc reporting requests in a timely manner.
  • Create and maintain billing templates.
  • Develop audit process for monthly billing reconciliation.
  • Provide consultative information to client services teams around process & workflows that impact reporting and billing.
  • Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
  • Monitor trends and make appropriate recommendations.
  • Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
  • Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
  • Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
  • Other duties as assigned. 

Qualifications

Education:

  • Bachelor’s degree strongly preferred Experience.

Relevant Experience:

  • Minimum of 4 years' of experience in the reporting capacity
  • Background in RPO/Recruitment is preferred.
  • Proven track record in client/stakeholder management.
  • Proficient in essential tools, including MS Excel with expertise in SQL and PowerQuery (Must-Haves), and familiarity with Tableau and Domo.

Functional/Technical Knowledge, Skills and Abilities Required:

  • Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
  • Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
  • Basic analytical skills with the ability to assess and present key data.   


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