Reporting Analyst

5 months ago


Gurugram, India Cielo Talent Full time

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Responsibilities:

Complete all required client reporting based on established service line agreement. Complete requirements for other metrics and reporting. Accept and complete all ad hoc reporting requests in a timely manner. Create and maintain billing templates. Develop audit process for monthly billing reconciliation. Provide consultative information to client services teams around process & workflows that impact reporting and billing. Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director. Monitor trends and make appropriate recommendations. Establish and utilize documented reporting policies that meet reporting and business goals of account leader. Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week. Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting. Other duties as assigned. 

Qualifications

Education:

Bachelor’s degree strongly preferred Experience.

Relevant Experience:

Minimum of 1 year of experience in the reporting capacity Background in RPO/Recruitment is preferred. Proven track record in client/stakeholder management. Proficient in essential tools, including MS Excel with expertise in SQL and PowerQuery (Must-Haves), and familiarity with Tableau and Domo.

Functional/Technical Knowledge, Skills and Abilities Required:

Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel. Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities. Basic analytical skills with the ability to assess and present key data.
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