Customer Success Executive

3 weeks ago


Hyderabad, India Snaphunt Full time

The Offer

  • Leadership Role
  • A role that offers a breadth of learning opportunities
  • Opportunity to make a positive impact

The Job

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

  • You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment, Other Services and Telecommunications industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You are a strong team player who can manage multiple stakeholders

The Employer

Our client is a team of experienced professionals dedicated to providing reliable and affordable bulk SMS services to businesses and organizations of all sizes.



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