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Associate Salesforce Administrator
4 months ago
About this opportunity
Align Technology is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry, by delivering clear aligners (Invisalign®) and 3D scanners (iTero®) to our customers. We would love you to join a fun and cutting-edge technology company that has helped create over 8 Million Smiles. We are now looking for a Junior Salesforce Administrator as part of the growing Sales Force Excellence team in EMEA, based in Hyderabad. The Junior Salesforce Administrator would be responsible to provide administrative support to the EMEA Commercial teams for user setup, right permissions, visibility, Account and territory management, Reporting requirements. The success of this position will be measured by the speed and quality of support provided to the commercial team. The ideal candidate is expected to have proven extensive experience of administrating salesforce for enterprise organisation. Tenure: 6 months In this role, you will… Serve as primary system administrator for the regional Salesforce.com environment with 1000+ users Work in close collaboration with EMEA commercial teams and provide administrative support Manage Salesforce user setup and security including roles, profiles, sharing rules, queues and groups Own periodic activities such as Target setting, Territory Management and accounts, orders ownership Build custom reports, Dashboards as requested by regional teams. Be a champion of Salesforce Best Practice and contribute to improve them. Manage operational requests including customer master data, Territory assignments, Visibility of records and individual views, and troubleshoot issues Help in providing support to SalesForce.com end users Maintain database integrity and accuracy (cleansing and duplicate record management) Work with the development teams to evaluate new releases of Salesforce Administer KPI and related reporting for the sales group Improve and/or create new Processes to support the Sales & Marketing teams Write down SOP & Knowledge base on how to use salesforce (training perspective) and how to load data in salesforce (admin perspective) Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. In this role, you’ll need … QUALIFICATIONS Strong analytical and problem-solving skills with a keen eye for detail Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Must be able to manage many moving parts and details at once Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Must demonstrate ability to communicate effectively at all levels of the organization Ability to prioritize, coordinate multiple projects and competing work demands. Be a Self-Starter, ability to work independently and be self-motivated Excellent verbal and written communication skills Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with key stakeholders Ability to maintain confidentiality of information regarding company financial and other information. EDUCATION and EXPERIENCE BS/MS degree or equivalent years of experience Approximately 1 - 3 years of overall software development experience, preferably secure, scalable cloud solutions Good exposure on Salesforce Sales cloud modules and functional use cases Around 1+ year’s proven experience in SFDC administration including utilization of Salesforce platform Proficiency in Salesforce configuration Experience in large scale SFDC implementation Salesforce Administrator Certifications is must Ideally Advanced skills in Microsoft Excel (Vlookup, IndexMatch, Pivot table, conditional formatting, etc) – PowerPoint and Word; Office 365/Microsoft Teams Experience in implementation, training and documentation Proven ability to facilitate and measure user adoption. Strong understanding of Salesforce.com best practices and functionality Strong data management abilities Previous experience working in a SCRUM or agile environment preferred Experience working with Cross-functional and multicultural teams Nice to have: Power BI