Client Technical Solutions

3 months ago

Mumbai, India 5100 Kyndryl Solutions Private Limited Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services. 

Picture yourself as a trusted advisor – collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success.

Your role as a Client Technical Solutioner is pivotal in developing domain-specific solutions for our cutting-edge services and offerings. You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges.

At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director/LOB. You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers.

In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations. Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions. Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl. You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process.

As the primary source of engagement management and solution design within your technical domain, you will compile, refine, and take ownership of final solution documents. Your technical expertise will shine through as you present these documents in a professional and concise manner, showcasing your mastery of the subject matter. You’ll have the opportunity to contribute to the growth and success of Kyndryl by standardizing our go-to-market pitches across various industries. By creating differentiated propositions that align with market requirements, you will position Kyndryl as a leader in the industry, opening new avenues of success for our customers and our organization.

Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.


Who You Are

Client Technical Solutioner  – CTS is Kyndryl’s key interface to the clients to understand the business requirements and translate them into the corresponding technical specs to design a high level & low level solution for the given set of requirements. In Kyndryl, the CTS team specialises in one of more of the below stated technical domains such as Cloud, End user services, Network, Security, Resiliency etc.

The CTS is required to work very closely with the sales, delivery & account partners right from the identification of any requirement OR engaging on an RFPs & RFIs floated by the client -> designing a best of breed techno-commercial solution -> presenting the solution to the client -> working with the internal & external teams -> preparing the scope of work & commercial estimates -> driving Kyndryl’s value proposition with the client -> to securing the contract. 

The job role requires the CTS to:

10+ years of experience Have sound technical knowledge, proven business acumen and differentiating client interfacing ability. Create and define an innovative technical solution whichmatches customer’s needs and Kyndryl’s tactical and strategic requirements. Lead and Contribute to the design & development of winning technical solutions for customers to introduce and establish new technology solutions into their business and business processes at competitive cost. Prepare solution documents covering the detailed architecture, HLD, LLD, FRs & NFRs, Prepare quality client facing materials including presentations, RFP compliances, SOW, cost cases Prepare internal back to back material covering vendor SOWs, quotes, procurement, & delivery related artifacts etc. Effectively interface with Sales and bid-management teams.

Other Required Skills:

Network and relationships among in the external environment among strategic partner organizations. Strong technical and analytical capabilities and understanding of complexities of large IT environments Excellent oral and written communication and presentation skills required in English. A self-starter who is customer focused with high energy level and positive disposition Ability to execute performance through self-motivation and with minimum supervision. Proven ability to initiate action, and complete challenging assignments. Ability to multi-task and exhibit a high level of enthusiasm, common sense, initiative, collaboration, and creativity. Ability to exercise authority appropriately and effectively.


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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