Customer Support Executive

4 weeks ago


Ahmedabad, India Kapil Consultancy Recruitment Services PVT LTD. Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • A bachelors degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    The Job Description for Customer Support Executive:- 1)Work on chats and Tickets 2)Maintain a mean response time of less than 1 minute since it is live chat support 3)Chat Quality score should not be less than 4/5 4)Close maximum support tickets in a month 5)Resolve queries with utmost efficiency to facilitate customer retention. Requirements 1)Experience...


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    The Job Description for Customer Support Executive:-1)Work on chats and Tickets2)Maintain a mean response time of less than 1 minute since it is live chat support3)Chat Quality score should not be less than 4/54)Close maximum support tickets in a month5)Resolve queries with utmost efficiency to facilitate customer retention.Requirements1)Experience in Tech...


  • Ahmedabad, India KANSULT TAX SOFT PVT LTD Full time

    Opening for Customer Support Executive at Prahladnagar Satellite Ahmedabad in a 25+ Years old Software Company, Graduate (BE Computer/IT, MCA, BCA,DCA, B.Com with Computer Knowledge) - Experienced min 6 months, Basic Computer knowledge with MS Excel is required. Experience in Software support will be given higher preference. Support over inbound calls...


  • Ahmedabad, India Gamesys11 Full time

    **About Gamesys11**: Gamesys11 is an innovative fantasy sports platform tailored for the Indian market. As a rapidly expanding startup, we are dedicated to providing sports enthusiasts with thrilling and engaging fantasy gaming experiences. **Responsibilities**: - Address customer inquiries, concerns, and technical issues promptly and professionally. -...


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    Company Overview Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company revolutionizing business operations. Known for SoftwareSuggest and CallHippo platforms, offering innovative solutions to businesses worldwide. Job Overview Junior Customer Support Executive position at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time employment with 1-3...


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    Company OverviewAppitsimple Infotek Pvt Ltd is a pioneer product-based IT company revolutionizing business operations. Known for SoftwareSuggest and CallHippo platforms, offering innovative solutions to businesses worldwide.Job OverviewJunior Customer Support Executive position at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time employment with 1-3...


  • Ahmedabad, India RGTS SOFTWARE INC Full time

    RGTS Software is looking for enthusiastic Telecallers (Customer Support Executives) to join our team. As a Telecaller, you will be responsible for providing excellent customer support and assistance. You will engage with customers over the phone to address their queries, resolve issues, and promote our software products. **Key Responsibilities**: - Make...


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    Company Overview Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company revolutionizing business processes with innovative platforms SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for discovering top business software and service partners, while CallHippo offers VoIP services globally. Job Overview Customer Support...


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    Company OverviewAppitsimple Infotek Pvt Ltd is a pioneer product-based IT company revolutionizing business processes with innovative platforms SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for discovering top business software and service partners, while CallHippo offers VoIP services globally.Job OverviewCustomer Support Executive at...


  • Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    **Profile: - ** Customer Support Executive **Nos: - ** 3 **Time: - **8Am to 5Pm (Mar to Nov) And 9Am to 6Pm (Nov to Mar) - Daylight savingWorking **Days: - ** 6 Days - They are looking for excellent English communicators as well as excellent proficiency in written as well. **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹25,000.00...


  • ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    About Appitsimple Infotek Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo a virtual phone system, and SoftwareSuggest a software recommendation platform. We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving...


  • Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time

    **JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 4 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 1 to 5 years **Location**: Navrangpura, **Ahmedabad - Work from Office.** **Work Time**: **US Business Hours (i.e., your...


  • Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time

    **Failure to respond to the pre-screening questions may result in your profile not being considered. Please make sure to complete them.**_ **JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 4 **Qualification**: Any Graduate (English-Medium) **Experience**: 1 to 5...


  • Nikol, Ahmedabad, Gujarat, India QDev Technolab Full time

    **Customer Support Executive Job Description Template** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be...


  • Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time

    **JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 3 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 0 to 5 years **Location**: Navrangpura, **Ahmedabad - Work from Office/Hybrid | (NOT Remote)** **Work Time**:US Business...


  • Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time

    **This role is a Work From Office in Ahmedabad (mandatory)** **Thank you.** **JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 3 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 0 to 5 years **Location**: Navrangpura,...


  • Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time

    **JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 3 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 0 to 5 years **Location**: Navrangpura, **Ahmedabad - Work from Office/Hybrid | (NOT Remote)** **Work Time**:US Business...


  • Ahmedabad, India Positiwise Software Full time

    Start a new chapter of your professional journey and carve a path to success by learning from experts, networking with clients across globe and working in a culture of collaboration. Customer Support Representative Customer Support Executive with 2-5 years experience in Customer Support and having excellent command over English **Years of Experience**: 2...


  • Ahmedabad, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time

    **Responsibilities**: - Acknowledging and resolving customer complaints - Providing information about products and services - Handling and resolving customer complaints, comments, and feedback - Identifying and escalating priority issues to the appropriate department - Keeping accurate records of customer interactions, transactions, comments, and...


  • Ahmedabad, Gujarat, India ISOTEX Corporation Full time

    We, **ISOTEX Corporation Pvt. Ltd.**, are an internationally renowned thermal technology company that produces highly efficient low emission thermal oil heaters, steam boilers plants and combustion systems. We harness our expertise through experience gained from 40 years of operations and 8000 installations throughout the world. As a testimonial to our...