Customer Support Executive

2 months ago


Ahmedabad, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time

**Responsibilities**:

- Acknowledging and resolving customer complaints
- Providing information about products and services
- Handling and resolving customer complaints, comments, and feedback
- Identifying and escalating priority issues to the appropriate department
- Keeping accurate records of customer interactions, transactions, comments, and complaints
- Maintaining a high level of professionalism, empathy, and patience when dealing with customers
- Collaborating with the sales and marketing team to improve customer experience
- Conducting customer satisfaction surveys and gathering feedback to improve our services
- Participating in team meetings and sharing customer-related insights and feedback

**Requirements**:

- Proven work experience as a Customer Support Executive or similar role
- Excellent communication skills (written and verbal) and active listening skills
- Customer-oriented mindset with a passion for providing exceptional customer service
- Good problem-solving and analytical skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and Customer Support software tools
- Strong organizational skills with attention to detail
- A degree in business, marketing, or related field is preferred, but not required

**Salary**: ₹25,599.00 - ₹30,167.52 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7600075460



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