Remote Support Engineer L1

4 weeks ago


Mumbai, India Jio Platforms Limited Full time

Job Accountabilities

  • First level support to end users based on Knowledge base available
  • Provide desktop and Laptop support.
  • Basic installation and uninstallation of all desktop applications
  • Handling ITSM Tool and Allocating the tickets to the right resolver group
  • Providing Support for MAC related calls
  • Providing Support for Mobile Device
  • Installation of Business-related software
  • Ensuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)

  • Hardware & OS knowledge
  • Software application knowledge,
  • ITIL Knowledge
  • Good Communication Skills
  • Basic Knowledge of Network,
  • Apple products
  • -MCSE or similar

Key Attributes (Experience and Qualifications)

  • B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)
  • Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.



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