Desktop Support Engineer

7 days ago


Mumbai, India TalentEdge Recruitment Consultants Full time

We are hiring a “Desktop Support Engineer​” for a leading Financial Company. Positions are based at Mumbai, Maharashtra. Find below more details about these job opportunities:


Job title: Desktop Support Engineer

Industry: Media

Job location: Mumbai, Maharashtra

Educational Qualification: Bachelor’s degree in Engineering (BE), Technology (B.Tech), Computer Applications (BCA), or in Information Technology (B.Sc IT)

Experience : Minimum 1 years experience as a desktop support role

 

Job Description:

  • Provide first-level contact and convey resolutions to user issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Walk users through problem-solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure.

 

 

Desired Skills & Experience:

  • Bachelor’s degree in Engineering (BE), Technology (B.Tech), Computer Applications (BCA), or in Information Technology (B.Sc IT)
  • At least 1 year of experience in a desktop support role
  • Proficiency in Windows environments and familiarity with Microsoft Office applications
  • Experience with fresh installations, troubleshooting, backups, and monitoring systems
  • Ability to work in a team and adapt to dynamic environments
  • Excellent communication and problem-solving skills
  • Willingness to work in shifts to provide round-the-clock support to end users.

 

CTC : Rs. 4.0/lpa to 4.50/lpa

 

 



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