Senior Executive

Found in: Talent IN C2 - 3 weeks ago

Pune, India Faurecia Full time

Job Description

Position Description|

Title : Functional Support Specialist Level 2 (Manufacturing)

Job Location : Pune

Reports To : Manager – SAP Support India

Description : To facilitate problem solving and provide Level 2 support to

SAP PP & MII LES.

Overall responsibilities and duties:

To support SAP Manufacturing domain (PP, MII LES ) modules of SAP providing functional support to the users. Also to support digitization projects & functional support.

New implementations, Rollouts, troubleshooting & general support.

Main missions and results :

Participates during implementation at various sites in India Provide functional first & second level support to the users Help key users adopting FCS standards Main bridge between Plant Mfg and FCS L3 team Lead small projects independently with minimal supervision Should have good hands on experience in SAP PP & MII (MES) Participates in all test phases of the application(s) Coordinates and performs end-users trainings Contributes to adjust training documentation to site specifics Plan and execute training programs (in coordination with key users) Actively promotes better utilization of applications and document user

Procedures

Performs 2nd level end-user support

Receives incidents from the 1st level-support (Helpdesk) Documents solutions/results about incidents/demands in the ticket management system Provides either remote (phone, remote-control) or in site support If relevant, identifies and escalates problems to the site management and/or to the 3rd level Competence Center

Leads the lifecycle management of the application for his/her functional domain

Collects and describes local requirements from sites (Requests For Change) Elaborates functional specifications and get them validated Facilitates the establishment of priorities Communicates decisions made to the users community

Ensures Continuous Improvement in his/her functional domain

Maintains coherence and consistency of data by executing periodic tests Helps the functions take actions in order to promote best practices and improve the data quality Actively contributes to improving the quality and efficiency of the SAP support chain

Qualifications:

The ideal candidate has/ to be:

Any Graduate with a 4 to 6 yrs of experience in SAP PP & MII (MES) domain Should have good knowledge in manufacturing processes. Good command over english Able to commute frequently within the region. Good team player and ability to connect and influence global teams for any additional support for solving user issues

Profile :

Schedule : Full-time

Contract : Unlimited Term

Education Level : Bachelor's Degree

Educational Program : Information Technology

Travel : 10% To 20% of time

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