Desktop L1 Support Engineer

1 month ago


Chennai, India JUARA IT SOLUTIONS Full time

Job Title: Desktop L1 SupportEngineer

Experience: 2 Years

Location: Chennai

Employment Type:Fulltime

NoticePeriod: Immediate Joiner

Job Summary:

We are seeking a skilled and knowledgeable Desktop L1Support Engineer with a minimum of 2 years of experience. The idealcandidate should have expertise in Mac laptop support as well asfamiliarity with firewall and router configurations. The Desktop L1Support Engineer will be responsible for providing firstleveltechnical support troubleshooting hardware and software issues andensuring efficient and effective resolution of technicalproblems.

KeyResponsibilities:

  • Provide firstlevel technical support fordesktop and laptop users with a focus on Maclaptops.
  • Troubleshoot and resolve hardwaresoftware and network issues in a timelymanner.
  • Configure maintain and supportfirewalls and routers.
  • Assist in theinstallation configuration and maintenance of computer systems andperipherals.
  • Respond to support tickets anduser inquiries promptly andprofessionally.
  • Document issues resolutions andworkarounds in the ticketingsystem.
  • Collaborate with other IT team membersto escalate and resolve complex issues.
  • Ensureall systems and software is up to date with the latest patches andupdates.
  • Provide technical support and guidanceto endusers on various applications andsystems.
  • Assist in the setup and deployment ofnew hardware and software.
  • Perform regularsystem checks and maintenancetasks.
  • Participate in oncall rotation forafterhours support as needed.

Technical Skills:

  • Minimum of 2 years of experience in a desktopsupport role.
  • Proficiency in supporting andtroubleshooting Mac laptops.
  • Knowledge offirewall and router configuration andsupport.
  • Familiarity with Windows OS and otheroperating systems.
  • Experience with remotesupport tools and ticketing systems.
  • Strongunderstanding of network protocols andtroubleshooting.
  • Excellent communication andinterpersonal skills.
  • Ability to workindependently and as part of a team.
  • Strongproblemsolving and analyticalskills.

Remote Work :

No



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