Team Leader

7 months ago


Noida, India ICCS Full time

Job Discrubtion :

Responsible for staff retention with in team coordination between Manger and Team Members Handle a team of Associates Manage team performance on SLAs & KRA Control shrinkage, attrition, etc Manage day to day floor activities Analyze, maintain daily, weekly and monthly team performance reports Conducting periodic team meetings & attend review meetings Currently working as TL for Outbound Excellent understanding of call center metrics Good communication skills
Education :Graduate in any Stream, Masters degree added advantage

Age: 22 to 28 years


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