Technical Analyst 3-Support

6 months ago

Bengaluru, India Oracle Full time

We are looking to recruit a senior and experienced engineer for Oracle Cloud Infrastructure Observability and Management support team. The engineer's main responsibility would be to trouble shoot OCI O&M product problems and will be expected to work in partnership with customers, support engineers and successful candidate should be widely regarded as an authority in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds. The candidate should be well-versed with Cloud technologies and have a sound knowledge on Oracle Database, Operating systems and Networking Concepts. Knowledge on Enterprise Manager would be preferred. The candidate should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and demonstrating these relationships to resolve cross-product issues. The Engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Qualifications:

Technical degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience. Excellent proficiency in English language, both verbal and written. Demonstrated competence in Oracle O&M services or other Cloud Technologies. Experience as a domain expert (SME) on Oracle Enterprise Manager. Knowledgeable on Oracle Database, Operating Systems and Networking Concepts.

Personal Attributes:

Proven leadership abilities with a focus on getting results and fostering a collaborative team environment. Strong problem-solving and analytical skills, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels. Demonstrated willingness to learn new technologies and share knowledge with others. Effective influencing and negotiating capabilities. Customer-centric mentality with a dedication to exceeding expectations. Confident and decisive decision-making abilities. Enthusiastic and adaptable, with a passion for driving continuous improvement. Organized and proactive, with a focus on achieving goals and objectives. Ability to coach and transfer knowledge effectively, including writing technical bulletins and delivering technical courses.

Career Level - IC3

Demonstrate technical expertise to ensure the resolution of complex product issues.
Collaborate closely with customers, support engineers, developers, and other partners to trouble shoot O&M product problems and provide timely solutions.
Drive initiatives to improve overall product quality, documentation, and customer satisfaction.
Oversee the installation, configuration, and maintenance Oracle O&M Cloud services.
Foster a culture of continuous learning and knowledge-sharing within the team.
Act as a liaison between the engineering team and management, providing insights and recommendations to drive strategic decision-making.
Work on critical customer issues, directing resolution efforts and consulting with management as needed.
Analyze workload, identify standard methodologies, and implement changes to improve team productivity and efficiency.
Promote technical and professional development within the team through mentoring, training sessions, and the creation/review of knowledge repository articles.
Champion a customer-focused approach and consistently deliver exceptional support services.
Demonstrate a strong commitment to maintaining expertise in relevant technologies and industry trends.

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