Technical Analyst 3-Support Support for PeopleSoft Financials Supply Chain

6 months ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

./. in a technical field or equivalent experience required 

3 to 5 years of relevant working experience with PeopleSoft Financials - Payables & Expenses, Receivables and Billing, General Ledger etc

Prior experience in providing technical customer support 

Solid grasp of PeopleSoft Financials products. 

Technical experience in fix and debugging PeopleSoft issues - App Engines, Integration broker, Cobol, People code, Fluid.

Looking for self driven and result oriented personnel with strong problem solving and customer support skills.

Career Level - IC3

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

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