Application Support Lead Consultant

2 months ago


Bengaluru, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


  • Responsibilities:

     

    • Support the EAS solutions hosted on-prem and on the cloud
    • Implement standardized processes across teams
    • Participate in major incident resolution
    • Drive process optimization
    • Improve operational metrics
    • Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
    • Remain flexible to changes in priorities with the ability to multi-task

     

     

    Technical Skillset:

     

    • Exposure to multiple industry standard ticketing tools
    • Knowledge of ITIL processes
    • Experience in Incident Management and Problem Management
    • Excellent troubleshooting skills
    • Ability to multi-task, prioritize conflicting demands
    • Exposure to cloud technologies

     

     

    Qualifications :

     

    • A University or college degree in a relevant discipline.
    • ITIL Certification
    • 5+ years’ experience in Application Support

     



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