Lead Consultant

1 month ago

Bengaluru, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.

Inviting applications for the role of Lead Consultant - UiPath Support
In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.
Responsibilities

• Experience in ServiceNow , similar ITSM tools.
• ITIL certifications preferred.
• End user issue analysis. , follow up and provide resolution.
• Co-ordinate end to end written response between internal teams and clients externally.
• Off shore support with rolling shift.
• Managing the tickets & ensure SLAs are met.
• Experience in web application support experience in a technical/functional support environment.
• Experience troubleshooting web applications and strong hold on SQL (SQL Server).
• SQL knowledge, and ability to run queries.
• Excellent understanding of how web applications work.
• Excellent technical and analytical skills.
• Solid experience in problem analysis and resolution of software problems.
• Proven ability to function in a proactive environment.
• Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces change.
• Ability to handle clients professionally during all interfaces.
• Excellent written and verbal communication skills.
• UiPath Platform Support i.e., UiPath installation and Orchestrator management
• AWS Skills
• Python
• Power Shell
• Network skills

Qualifications we seek in you
Minimum qualifications
• Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath
• Understanding of Robotics process automation tool UiPath
• Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
• Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
• Good communication skills with the ability to present technical details to a non-technical audience.
• Ability to talk to the client and get the Business Requirements 
• Performs code reviews. Communicates and enforces coding standards
Preferred qualifications 
• Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications
• VB script and Macro experience
• Incident management 
• Familiarity with service management tools like JIRA and ServiceNow

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