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Application Support Engineer
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Posted on: June 04, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIES
Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode
Hands-on experience with Windows/Linux/Mac OS environments. Proven knowledge of using Azure DevOps, DataDog and support processes
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step-by-step technical help, both written and verbal
Well versed with drafting , reviewing and editing the production run books and training juniors on the support processes.
Excellent client communication and drive the priority items.
Perform in-depth production incident troubleshooting, resolve production incidents and monitor the fixes to ensure correct resolution.
should have worked on Microsoft Techstack in the past with hands on experience in .NET. Good debugging skills, analysis of data dog logs and create relevant tickets on ADO, responding to P1-P2 tickets, creating ADO tickets from FreshService and Monday.com
Production ticket triaging, assigning to team members, identify dependencies, following up, updating NBLY stakeholders, preparing release notes, drive the actual deployment with all stakeholders once every 2 weeks. Should have understanding of AWS cloud or cloud in general Understands logging utilities, ex: Datadog, Firebase (for mobile) and should be able to read the logs to understand issues. Should have the ability to co-ordinate with Tech leads and the customer
Excellent problem-solving and communication skills
EXPERIENCE
11-12 Years
SKILLS
Primary Skill: Application Support EngineerSub Skill(s): Application Support EngineerAdditional Skill(s): Application Engineer
ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.