Customer Service Post

4 weeks ago

Virar, India Wings Global Services Full time

Company Overview


Wings Global Services is a global recruitment agency that connects individuals with their dream careers and organizations with top-tier talent. With personalized solutions and unrivaled service, we navigate the global job market to ensure a seamless and rewarding experience for all. Our extensive network and industry knowledge make us the recruitment experts of choice.


Job Overview


This is a full-time Client Services Manager (Real Estate) / Post -Sale (Real Estate) role at Wings Global Services in Virar, Maharashtra, India. We are seeking a motivated individual with 1 to 3 years of experience in the real estate industry. As a Client Services Manager, you will be responsible for ensuring excellent client satisfaction and post-sale support. This includes managing client relationships, overseeing real estate transactions, and providing exceptional customer service. Join our dynamic team and contribute to the success of our clients and company


Qualifications and Skills


  • 1 to 3 years of experience in the real estate industry
  • Strong communication and interpersonal skills
  • Knowledge of post-sales processes and best practices
  • Familiarity with real estate CRM software (e.g., Rex Real Estate CRM)
  • Ability to prioritize tasks and manage multiple projects simultaneously
  • Attention to detail and high level of accuracy in work
  • Problem-solving and conflict resolution skills
  • Ability to build and maintain strong client relationships
  • Proficiency in MS Office suite (Excel, Word, PowerPoint)
  • Previous experience in client servicing within the real estate industry is preferred


Roles and Responsibilities


  • Manage client relationships and provide exceptional customer service throughout the post-sale process
  • Oversee real estate transactions, ensuring accuracy and compliance with legal and contractual requirements
  • Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly
  • Collaborate with internal teams to coordinate and streamline post-sale activities
  • Conduct market research and analysis to identify opportunities for upselling and cross-selling
  • Proactively communicate with clients to ensure their satisfaction and identify areas for improvement
  • Prepare reports and presentations to share insights, performance metrics, and recommendations
  • Stay updated on industry trends, regulations, and best practices related to real estate
  • Contribute to the development and implementation of client service strategies and initiatives





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