D365 Business Central Support Analyst

4 days ago


Tiruppur, India Gama Advisory Services LLP Full time
Job DescriptionD365Business Central Support Analyst
  1. 1stand 2nd line support of 365 BusinessCentral
  2. Escalate in house queries to 3rd partysupport teams.
  3. At least 2 years supportexperience working with D365 BC ideally with finance users.
  4. Strong written and verbal English speakingcommunication skills
  5. Experience of working ina helpdesk environment.
  6. Identify gaps in usertraining that we need to address via updating user manuals.
  7. Work with finance team BC users to understanddifferent business processes and identify areas that requireescalation to systems team for review.
  8. Broadmodular understanding ideally including finance supply chain ORmanufacturing.
  9. Provide the company withessential reporting and data analysis on user issues.
  10. Develop solutions that improve the efficiencyand capability of ERP system users.
  11. Performfinancial analyses and implement actions to improve profitability.
  12. Liaising with the development and functionalteams to assist in proactive development of system to improveefficiencies within the purchase and sales ledger teams.

purchaseand sales ledger teams,financial analyses,finance,helpdeskenvironment,1st and 2nd linesupport,reporting,communication,data,modularunderstanding,communication skills,data analysis,english,teams,d365business central,solutions development,ledger,user training,financeteam bc users,development and functional teams,english speakingcommunication skills,financeusers,manuals,escalation


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