Client Operations Specialist

4 weeks ago

New Delhi, India Forrester Research, Inc. Full time

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

As a member of Forrester’s customer success services organization, the Client Operations Specialist is responsible for the value delivered to Forrester’s biggest clients. The successful candidate for this role will support the customer journey through efficient service and provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.

Job Description:

  • Support internal client activities, alerting customer success specialists of time-sensitive matters related to their client’s cases.
  • Accurately track incoming client volume, ensuring new requests are appropriately assigned within the aligned service levels.
  • Ensure all analyst interaction sessions were successfully completed and delivered to clients without any incident.
  • Work closely with other coordinator(s), colleagues, and research teams to provide clients with timely communications.
  • Track all client-related requests in Forrester's customer relationship management (CRM) database.
  • Troubleshoot technical issues for our clients or internal employees.
  • Support ad hoc projects related to customer success services as needed.

Job Requirements:

  • A minimum of BA or BS degree, with a strong track record of academic achievement.
  • Experience with Outlook as an email and scheduling platform is a plus.
  • Experience with Salesforce CRM tool is a plus.
  • Attention to detail and the ability to meet deadlines.
  • Proven track record of working effectively with other colleagues to support shared responsibilities.
  • Excellent customer service skills, with the ability to prioritize and manage multiple request types.
  • The ability to think, plan, innovate, and execute resourcefully.
  • The ability to function effectively in a fast-paced and dynamic environment.
  • The ability to work from 6:30 p.m. to 3:30 a.m. IST.

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. 

 

Let’s be bold, together. 

Explore #ForresterLife on:

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

 

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

 

  • Client Operations Specialist

    4 weeks ago

    Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Client Operations Specialist

    4 weeks ago

    delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Client Solutions Specialist

    2 weeks ago

    delhi, India NielsenIQ Full time

    Client Solutions Specialist / Operations Delivery Lead is responsible for driving the requirements gathering phases of projects, liaising with business users to develop high quality business and functional requirements and work with stakeholders to analyze issues and propose solutions. The ODL also understands processes within the different business areas...

  • Quality Operations Specialist

    2 days ago

    Delhi, India PSC Biotech Ltd Full time

    Job DescriptionAbout PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...

  • Apply in 3 Minutes: Client Operations Specialist

    7 days ago

    Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Client OnBoarding Specialist

    6 days ago

    Delhi, India Seven Full time

    Job Title: Client Onboarding SpecialistLocation: Lower Parel, MumbaiResponsibilities:1. Manage and execute the end-to-end client onboarding process for clients in the AIF Business, collaborating with client advisors to collect necessary documentation.2. Act as a liaison with the RTA (Registrar and Transfer Agent) to facilitate smooth onboarding procedures.3....

  • Client OnBoarding Specialist

    7 days ago

    delhi, India Seven Full time

    Job Title: Client Onboarding SpecialistLocation: Lower Parel, MumbaiResponsibilities:Manage and execute the end-to-end client onboarding process for clients in the AIF Business, collaborating with client advisors to collect necessary documentation.Act as a liaison with the RTA (Registrar and Transfer Agent) to facilitate smooth onboarding procedures.Serve...

  • Client Onboarding Specialist

    3 hours ago

    Delhi, India Seven Full time

    Job Title:Client Onboarding SpecialistLocation:Lower Parel, MumbaiResponsibilities:Manage and execute the end-to-end client onboarding process for clients in the AIF Business, collaborating with client advisors to collect necessary documentation.Act as a liaison with the RTA (Registrar and Transfer Agent) to facilitate smooth onboarding procedures.Serve as a...

  • Business Operations Specialist

    3 weeks ago

    Delhi, India Snaphunt Full time

    The OfferFlexible working optionsFantastic work cultureLeadership RoleThe JobYour responsibilities will include:Keep track of daily operations, track performance, and make recommendations for improvement when neededOrder and manage supplies and inventory, coordinate with accounting & finance departments to stay within budgetDevelop procedures & protocols...

  • IT support specialist

    3 weeks ago

    Delhi, India a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.The RoleYou will be responsible for :Providing technical support to end-users by diagnosing and resolving...

  • Sales Operations Specialist

    2 days ago

    delhi, India VivahSahyog™ Full time

    Company DescriptionVivahSahyog™ is a leading provider of affordable matrimonial and matchmaking services. Our aim is to offer highly beneficial and credible services to our customers at an affordable cost. VivahSahyog™ is a trademark product of Radha Krishna Technology Solutions, with its registered office in Amroha, Uttar Pradesh.Role DescriptionThis is...

  • Inside Sales Specialist

    2 weeks ago

    New Delhi, India ANYTIME LOAN COMPANY Full time

    Company DescriptionATLC (Any Time Loan Company) Our mission is to bridge the financial gap that often hinders the growth of promising businesses. At ATLC, we specialize in crafting innovative financing strategies designed to meet the unique needs of brands across various industries. Whether it's scaling operations, launching new product lines, or entering...

  • Inside Sales Specialist

    2 weeks ago

    New Delhi, India ANYTIME LOAN COMPANY Full time

    Company DescriptionATLC (Any Time Loan Company) Our mission is to bridge the financial gap that often hinders the growth of promising businesses. At ATLC, we specialize in crafting innovative financing strategies designed to meet the unique needs of brands across various industries. Whether it's scaling operations, launching new product lines, or entering...

  • Materials Specialist

    4 weeks ago

    new delhi, India Eram Talent Full time

    Eram Talent is seeking a Materials Specialist for a highly reputable client in the Oil and Energy industry. As a leader in Talent Acquisition Consultancy, Eram Talent's mission is to provide outstanding recruitment solutions that satisfy the needs of clients seeking high potential professionals with sophisticated skills. In this role, the Materials...

  • Materials Specialist

    4 weeks ago

    New Delhi, India Eram Talent Full time

    Eram Talent is seeking a Materials Specialist for a highly reputable client in the Oil and Energy industry. As a leader in Talent Acquisition Consultancy, Eram Talent's mission is to provide outstanding recruitment solutions that satisfy the needs of clients seeking high potential professionals with sophisticated skills. In this role, the Materials...

  • Customer Experience Specialist

    4 hours ago

    new delhi, India NIIT Limited Full time

    Designation:Customer Care Specialist (US process)Job Location-Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

  • Client Coordination

    4 weeks ago

    Delhi, Delhi, India Truemind Capital Full time

    **Role **Client Coordination - Operations **Designation **Assistant Manager **Joining **Immediate Qualification Graduate Residence Delhi NCR Education Background Any Years of Work Experience Min 2 Years and Max 8 Years Work Profile Client Coordination Role in Mutual Funds Industry Communication Good written and spoken English communication Soft...

  • Immigration Specialist

    4 weeks ago

    new delhi, India VISA INTELLIGENCE CONSULTANCY LLP Full time

    Company DescriptionVisa Intelligence Consultancy LLP is a leading consulting firm based in New Delhi that specializes in immigration and visa procedures for various countries including Canada, Australia, Germany, and more. With a dedicated team of professionals, we provide personalized guidance and consultation to clients based on their specific needs,...

  • ▷ (Only 24h Left) Inside Sales Specialist

    6 days ago

    New Delhi, India ANYTIME LOAN COMPANY Full time

    Company DescriptionATLC (Any Time Loan Company) Our mission is to bridge the financial gap that often hinders the growth of promising businesses. At ATLC, we specialize in crafting innovative financing strategies designed to meet the unique needs of brands across various industries. Whether it's scaling operations, launching new product lines, or entering...

  • Client Coordinator

    4 weeks ago

    New Delhi, India KK SERVICES Full time

    ONLY FEMALE Responsible for customer satisfaction and the cultivation of references for each client within the assigned portfolio.Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across onboarding, support, sales, customer experience, business intelligence, product, IT, customer...